Opening for Manager

Job Description

We are Amazon; we pioneer.Since opening in 1995, we ve been pushing the boundaries of possible further and further. We re also working to become Earth s most customer-centric companyWe re seeking a driven IT Manager to join our IT team in Hyderabad, IndiaYour responsibilities:As you keep an eye on the IT support & logistics for the virtual workforce the extent of your duties will include but not be limited to: Responsible to manage IT support across locations and have customer connect end to end. Handle onsite team of engineers and provide necessary support to business. Have clear understanding of business expectations and make sure all IT requirements are taken care on time. Schedule engineer shifts as per business work schedule and projects. Work hand in hand with global projects team for any onsite requirements. Good team handling and interpersonal skills. Manage and keep track of IT Budget and spent. Work closely with Finance Controllers for tracking all expenses. Ensuring that troubleshooting is carried out to a high standard and follows all Amazon polices and guidelines, specifically IT and Health & Safety. Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs), You re confident in your IT project management skills: you can coordinate and watch over your team s projects as they support technical task execution. You ll also ensure everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction, You ll be responsible for the development and management of the IT budget, through its lifecycle and encourage, support and facilitate IT skill development of Corporate IT services staff, Inspire continuous improvement of all IT team processes and initiatives: Continually driving operational excellence. Lead a team of IT support associates who assist internal customers with hardware and software issues. The team provides on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues, A technical Bachelor s degree in a relevant discipline is necessary, Previous, relevant management experience in an operations or logistics environment as an IT or alternatively as an IT Service Delivery Manager. Additionally, previous experience in Linux/Unix support and/or Microsoft Windows support, You possess networking knowledge and expertise, specifically LAN / WAN ,Wireless & work from home support You re comfortable with IT infrastructure and other fundamental aspects of computer facilities infrastructure required at home/office Previous experience of developing, lobbying for, owning and take care of IT budgets; including staff, hardware and software, You can also offer effective project management skills, alongside the ability to deal effectively with all levels of company seniority, in a variety of situations, Strong analytical skills, along with validated problem-solving ability, are both a necessity, Occasional travel will be required. A Master s degree in a relevant discipline is a nice-to-have, An understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP and network file systems, Certifications in Unix/Linux System support and/or Microsoft Windows system support, Telecom knowledge, including VOIP / SIP as well as mobile technologies, Previous help desk / technical support experience and/or previous Service Delivery and Service Level Management experience, ITIL and Prince2 certifications would be advantageous, You re willing and able to develop the skills needed to support specific Fulfillment Center Automated Systems, Experience in procurement, inventory and asset management of IT equipment, as well as the overall IT lifecycle, Knowledge on OSP and DoT related tasks. Exposure to Customer Support environment.

Keyskills :
service level managementcustomer supportstrong analytical skillsit servicessalesservice deliveryfile systemsproblem solvingasset managementit service deliverytechnical supportservice levelslacustomer relationsdeliveryteam handlingit projec