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Openings For International Voice TSR AT HYDERABAD

0.00 to 5.00 Years   Hyderabad   01 Feb, 2023
PERSONAL NETWORK Hiring For TOP MNC
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 3.0 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    EXCITING CAREER OPPORTUNITIES FOR IT HELP DESK / DC OPE SERVER SUPPORT PROFESSIONALS @HYDERABADPOST :- TECHNICAL INTERNATIONAL VOICE SUPPORTLocation :HYDERABADExperience :- 6 MONTHS TO 6 YEARSQualification :- UG / Any Graduate / 10+2+3 / BE / MCA CTC :- UOTO 4.8 LPASHIFT :US ROTATIONAL Job Description: .
    • IT Helpdesk - Technical Support (Voice). Knowledge on LAN/WAN/ internet application
    • Basics on broad-band connections, etc. how to solve issues on internet Troubleshooting exp. In Basic network.
    • Basic Knowledge on control panel applications
    • Basics of MS-office
    • Knowledge on LAN/WAN/internet applications
    • Basics on broad-band connections, etc. how to solve issues on internet
    • Troubleshooting experience in Basic network, Windows operating system, blackberry troubleshooting, OUTLOOK, HARDWARE PRINTER ISSUES, Basic Desktop/Laptop
    • are troubleshooting.
    J: DC OPERATIONS : 150 VACANCIESob Description
    • Should have relevant experience on server support and ticketing tools
    • should have good knowledge in UNIX, Windows and basic knowledge in Networks
    • Experience on production UNIX and WINDOWS servers.
    • Ready to work in only Night Shifts (24x7x 365 model)
    • Fundamental knowledge of Networks
    • Exposure to any monitoring/ticketing tool, VERITAS Netback up and Backup Exec.
    • Will be working on Server Monitoring, Hardware Monitoring, Network Monitoring, Backup Monitoring, Batch Job (Job Scheduler), ITSM Tools (Remedy, Service Now) etc. These are the standard tools we use for DC Monitoring. It is not necessary in all project we will have these tools.
    • Real time acknowledgement and ownership of IT infrastructure alerts.
    • Quickly address the critical alerts and follow up with respective teams till the resolution.
    • Work as a central point of contact for all technical support teams and provide up-to-date information for on-going incidents/alerts.
    • Handle L1 troubleshooting, diagnose the issue and try to resolve alerts at your end to balance work load of L2 technical support team. (In few Project Customer will not allow this due to access issue.)
    • Not Much into Voice.
    • Phone support experience necessary.
    • Technical Service desk or technical call center experience is necessary.
    • Disciplined, systematic problem solving skills required.
    • Windows Operating systems
    • Clients: Windows7, Windows Vista, Windows XP, Windows 2000
    • Servers: Windows 2000, Windows 2003, Windows 2008
    • Knowledge of Active Directory, Exchange 2003/2007
    • ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
    • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
    • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
    • Internet browsers (e.g. Explorer, Chrome, Firefox),
    • VPN and remote dial-in users
    • Support for laptop, desktops, and printers
    • PDA and blackberry support
    • Others: Adobe Acrobat and other common desktop applications like WinZip, etc.
    Excellent communication with International Voice experience RUSH !! Contact IMMEDIATELY @CONTACT PERSON : DIKSHA :-hidden_mobileCONTACT NUMBER : hidden_mobile / hidden_mobileE MAIL ID : hidden_email PERSONAL NETWORK - NETWORKING FOR A BETTER FUTURE IF YOU ARE NOT INTERESTED IN THIS PROFILE. KINDLY FORWARD THIS MESSAGE TO AL L YOUR FRIENDS & RELATIVES - THANKS IN ADVANCE .

Keyskills :
technical supportlaptops

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