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OpenShift Technical Account Manager - Central US

5.00 to 10.00 Years   Hyderabad   14 Nov, 2022
Red Hat, Inc
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    What you will do
    • Develop relationships with customer key business and IT stakeholders and become an expert on their implementations by understanding their top business goals and priorities
    • Understand customer technical infrastructure, hardware, processes, and offerings
    • Deliver key portfolio updates and assist customers with product upgrades
    • Inform customers of technology changes or potential disruptions to their service and advise them on mitigation strategies
    • Perform initial or secondary investigations and respond to online and phone support requests
    • Troubleshoot technical issues and guide issue escalation with Red Hat and customer teams
    • Provide advice and guidance to customers about their current and future use of Red Hats offerings
    • Perform technical reviews and share knowledge to proactively identify and prevent issues
    • Manage customer cases and maintain clear and concise case and customer documentation; craft customer engagement plans
    • Build a sense of trust with customers and serve as their advocate within Red Hat
    • Engage with Red Hat Engineering teams to help develop solutions, based on customer engagements and personal experience, that guide platform adoption
    • Ensure a high level of customer experience with each qualified engagement
    • Analyze and present periodic reviews of operational performance to customer leadership
    • Establish and maintain parity with Red Hats open hybrid cloud strategy
    • Deliver trainings and presentations to customer associates
    • Collaborate with third-party hardware and software vendors
    • Travel, as necessary, to visit customers or attend internal events, following Red Hats COVID-19 guidelines
    What you will bring
    • 5+ years of experience working in a support, development, engineering, IT, or a quality assurance (QA) organization
    • Administration experience with Platform-as-a-Service (PaaS) cloud solutions like Red Hat OpenShift Container Platform
    • Expertise in enterprise cloud solutions like Platform-as-a-Service (PaaS), containers, Kubernetes, cloud management, and IT automation
    • Competent comprehension of enterprise architecture and key business grow factors
    • Ability to manage multiple issues and projects with shifting priorities and timelines
    • Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely
    • Willingness to travel for customer visits and events within the region, following Red Hat s COVID-19 guidelines
    The following are considered a plus:
    • Bachelors degree or an equivalent in a technology-related discipline, ideally computer science or engineering
    • Experience working in DevOps environments
    • Software engineering background; experience with RPM-based Linux and Java technologies
    • Experience deploying applications in cloud environments
    • Experience developing containerized applications
    • Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts
    • Familiarity with source code management tools like Git or Apache Subversion (SVN)
    • Familiarity with a variety of hardware vendors
    • Prior experience working in a technical leadership or mentorship role
    ,

Keyskills :
project managementaccount managementdeliveryproduct managementsla

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