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Operation Specialist Telecom

4.00 to 5.00 Years   Hyderabad   17 Sep, 2019
IBM India Pvt Limited
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

As an Operation Specialist - telecon, you are responsible for timely business deliveries, meeting SLA and KPI ,ensuring Security and Compliance ,ensuring application availability, business engagement, Incident handling, troubleshooting and resolution.Come join our team of IBM experts, who are leaders with vision, distinguished engineers and IT architects who have worked with thousands of clients to transform enterprise IT, migrate to cloud, apply automation and ensure business continuity. We help client run their IT better, accelerate innovation and deliver unmatched performance with the power automation.If you thrive in a dynamic, reciprocal workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, theres no limit to what you can accomplish here.Your Role and Responsibilities

  • Responsible of Co-ordinates between circle users and central IT team for speedy resolution of issues.
  • Lead & handles New Project or demand at circle by raising necessary point of access for application, UAT and responsible for roll out.
  • Analyze BI critical reports trending and results analysis. Ensure timely delivery to circle Business key users.
  • Responsible for any new implementations and taking care of operations related tickets closure within SLA. Manage the development and implementation of Cognos Transformer auto cube builds and monthly reporting for external and internal clients.
Required Professional and Technical Expertise
  • Minimum 4-5 Years industry working experience in Telecom Domain
  • Knowledge of Lifecycle of Prepaid and Postpaid Subscriber, BI, Analytic
  • Experience in managing day to day IT operation at Circle Level
  • Experience in service delivery based on the Service level agreements.
  • Expert in Implementation and Testing of new Business requirement
Preferred Professional and Technical Expertise
  • Ability to ensure that all the data pertaining to the company and its clients is safeguarded against unauthorized or illegal use by implementing various methodologies against those who violate the security rules and regulations
  • Proficient to maintain the availability, integrity, and confidentiality of the information and to maintain its authenticity, control and utility of the relevant data
  • Experience in supporting all the necessary procedures related to security approval, accreditation, certification, etc.
  • In-depth knowledge to implement a realistic approach during the certification schedule and process
  • Hands-on experience to ensure compliance with vulnerability and mitigation procedures and to establish and install security fixes at regular intervals
  • Languages: English, Hindi and Local Language TELUGU is preferred.
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Keyskills :
environmentalimpactassessment newbusiness servicelevel globaldelivery audiomastering servicedelivery incidenthandling technologyservices progressivethinking upp tservices kingexperience

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