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Operations Client Service Senior Associate

1.00 to 4.00 Years   Hyderabad   26 Jul, 2022
State Street Corporation
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

    Monitor cash breaks, failed trades and overdrafts with the aim of minimizing potential risk Ensure deadlines / deliverables are met in accordance with the SLA provisions Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve/ escalate queries / problems within agreed timescales Assist clients effectively with New Account / Market Opening requests and AD Hoc transitions or re-structuring Complete accurate non-standard or ad hoc reporting to clients within deadlines Ensure that all clients are billed promptly and assist in the follow up of any aged debt Review operating procedures and ensure they are updated. Ensure timely and accurate completion of team checklists as required Maintain specialist knowledge and skills that are essential in performing the role effectively Proactively share new ideas / process enhancements that could result in a benefit to the teamManage Relationships / Communication Ensure the line manager and others, as appropriate, are kept aware of all issues/problems/queries/work in progress that may impact upon the quality of service being given. Regularly contribute to projects impacting the wider group Build strong relationships with COEs Participate in shared service/client conference calls or meetings Provide feedback on Shared Services/COEs and maintain issues logs Build strong relationships with our clients through the provision of daily support and prompt resolution of all accounting and custody queries.Individual Contributor Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role Ensure that the highest level of the Code of Conduct is displayed in your behaviour Provide appropriate management information as required to support business unit decision making Support the Risk Excellence culture within the business Adhere to limits of delegat,

Keyskills :
customer relationsinsurancequalitysales

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