Operations Lead, Creative Excellence, Video

Job Description

Note: By applying to this position your application is automatically submitted to the following locations: Gurugram, Haryana, India; Hyderabad, Telangana, India Qualifications Minimum qualifications:Bachelors degree or equivalent practical experience.5 years of managing global operations in an outsourced business.Experience working with global managed service providers, particularly in client-facing customer service roles.Preferred qualifications:3 years of analytical work experience, understanding customer needs and working with data to identify trends and then develop solutions. Strong project management, customer service, process quality and process optimization experience.Knowledge of Google Ads related products.Basic knowledge of SQL.About the job gTech s Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long-term capabilities.The gTech Professional Services team is a solution-generating force that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. We work with Sales, Product and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our users. As a cross-functional and global team, its our job to help keep the lights on and the ads fresh. The gPS Scaled Services team provides scaled expertise across all Google ads products. Being a global team, both internal and external stakeholder management and cross team collaboration are crucial to the team s success. Creative Excellence is a high priority area in Google s overall strategy for Creatives and this team helps Google s customers use various ad products by helping them create the ads in various formats. As an Operations Lead, you will be responsible for working closely with the Managed Service Partner as well as the relevant sales and sales support teams as a trusted partner.Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of solution-oriented trusted advisors support millions of customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video .Responsibilities Manage end-to-end service delivery, including site operations and stakeholder management for the designated service offerings.Own and drive superior business results through vendor partners. KPI monitoring on Quality, Timeliness, Cost metrics to ensure vendor teams are meeting expectations.Identify opportunities to streamline processes to help address business needs. Re-engineer processes to improve efficiency and customer satisfaction and operationalize solutions in partnership with cross-functional stakeholders and vendor partners.Be responsible for developing/ refining service strategy and cross-team processes in partnership with these stakeholders. Ensure that all processes are well-documented and training materials around processes are robust and up to date.Lead recurring meetings in your area of responsibility with project team ensuring all action items have follow ups, key initiatives are on track and maintain the project plan/ all project documentation.Location Hyderabad, Telangana, IndiaAt Google, we don t just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Googles EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form .To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other organization location. Google is not responsible for any fees related to unsolicited resumes.,

Keyskills :
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