Operations Lead, Measurement

Job Description

Minimum qualifications:Bachelors degree or equivalent practical experience.4 years of experience with global operations in an outsourced business/ shared services environment.Experience working with global managed service providers in client- facing sales and/ or customer service roles.Experience in Digital Marketing landscape and Google Ads.Preferred qualifications:Operations Six Sigma certification (or other relevant operations coursework).Strong project management, customer service, process quality and process optimization experience.Analytical work experience, understanding customer needs and working with data to identify trends and then develop solutions.Knowledge of SQL.About the jobgTech s Professional Services team takes a creative, collaborative, and customer- centric approach to provide foundational services and forward- looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long- term capabilities.The gPS Scaled Services team provides scaled expertise across all Google ads products. Outsourcing and automation are core to achieving scale for 40+ workflows that the team handles. These are backed by robust quality systems and data insights to drive strong business results. Being a global team, both internal and external stakeholder management and cross team collaboration are crucial to the team s success.This organization is looking to hire a talented Operations Lead to launch and manage Measurement operations serving Google s GCS customers at scale. The Measurement program is an emerging area and provides technical services at scale such as Offline Conversion tracking and Recaptcha implementation. As an Operations Lead, you will be responsible for working closely with the Managed Service Partner as well as Googlers in gTech and Google Customer Solutions (GCS), acting as a trusted expert in delivering exceptional services. You will be a key member of a growing global team dedicated to GCS customer success.Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of solution- oriented trusted advisors support millions of customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.ResponsibilitiesDrive exceptional operations with our vendor partners. Provide operational leadership to the workflow, as well as engage and inspire our service provider teams to ensure vendor teams are exceeding expectations and creating awesome customer experiences.Manage end- to- end service delivery, including site operations and stakeholder management for the designated service offerings.Work closely with senior stakeholders in the region and/ or product teams to understand, influence, define and drive common goals.Ensure clear lines of communication and expectations between vendor teams and stakeholders.Handle escalations and help teams perform RCAs to understand what led to mistakes and thus prevent them moving forward.LocationMap showing Hyderabad, Telangana, IndiaHyderabad, Telangana, India,

Keyskills :
sixsigma sharedservices processquality qualitysystems siteoperations customerservice servicedelivery digitalmarketing globaloperations serviceproviders projectmanagement businesssolutions echnicalser