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Operations Manager - B2B Sales / B2B Sales - Hyderabad

8.00 to 13.00 Years   Hyderabad   22 Feb, 2023
PERSONAL NETWORK Hiring For MNC Client of PERSONAL NETWORK
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 8 - 18 Lakh/Yr
IndustryBPO / Call Center
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    About the jobCompany DescriptionA company that leverages technology and marketing to help companies grow. They create successful ventures with their clients through co-innovation and idea-driven frameworks that inspire companies to think differently.Role : Operations Manager B2B Sales / B2C Sales / Location : HyderabadExp : 7 - 16 yrs ( 2 -3 yrs Exp as OPERATIONS Manager ).Job DescriptionReporting to the Operations Head, the Manager will lead a team of Team leaders and Associate Managers. He/She is accountable for achieving key company objectives while ensuring an exceptionally high level of service and creating a positive work environment. The Manager will also play a key role in building a customer-centric team by scaling and coaching the team and improving our processes through constant innovation.ResponsibilitiesOperations - 50%Ownership for overall delivery of service level components, quality and productivity targetsDefine success metrics, establish productivity, quality, and customer-service standards, determine operational strategiesConduct needs assessments, performance reviews, capacity planning, and cost/benefit analysesAnticipate Operational risks and proactively define action plans to mitigate themOversee the planning and scheduling functions and suggest improvements to ensure we meet our SLAsExplore new business/revenue opportunities within the existing client baseCoordinate and manage assigned capability rolesResponsible for development and administration of account P&LLead bi-annual ramp-ups, including recruiting, onboarding, training, coaching, and off-boardingProcess improvement - 20%Lead customer care operations by implementing continuous improvements in order to reduce cost and improve qualityResearch and recommend new technologies to increase efficiencies and capabilitiesCollect data, build and present business cases to senior managementRepresent Customer experience during the end-to-end implementation of new tools and features, working closely with various stakeholdersLeadership -30%Supervise, coach and train a team of team leaders in order to improve effectiveness, efficiency and personal growthConduct performance reviews and establish development plansMonitor team workload and KPIsAct as an escalation point for complex casesBuild strong relationships with client counterpartsA minimum of 7-15 years experience in a similar management roleA minimum of 3-4 years experience in an Operations Manager role managing a team of 75 people or more B2B Sales teamExperience in managing multiple client projectsHands-on experience in setting and managing budgetsPrevious experience successfully managing a remote team, an assetSkillsHighly analytical and detail-orientedProven ability to manage high volume of requests of various complexity, prioritize, plan, and delegate.Proven ability to manage and lead large-scale projectsif Interested in the profile please send the profile to hidden_email/ call on hidden_mobile for more Details#operationsmanager #b2csales #b2csales #bangalorejobs

Keyskills :
cost analysisoperations managementb2b salessla managementinside saleskpib2c salesprofit centre operationsmanager operations

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