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Operations Manager (Technical Process)

1.00 to 10.00 Years   Hyderabad   16 Sep, 2026
24 7 ai
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Summary of essential job functionsProven experience in a managerial role within customer service or retail operations.Must & Minimum requirements (Education Qualification & Work Experience)GraduateJob ResponsibilitiesStrong leadership, coaching, and performance management skills.Ability to drive key metrics: FCR, ASAT, AHT, Sales Conversion, AOV, Shrinkage, and Attrition.Expertise in stakeholder management and process improvement. Experience in handling pre- and post-sales customer inquiries at scale. Ability to manage multiple teams in a fast-paced, high-performance environment. .

Keyskills :
customer serviceretail operationsleadershipcoachingperformance managementstakeholder management

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