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Opportunity at Tech Mahindra for Team Lead, Hyderabad

3.00 to 8.00 Years   Hyderabad   11 Jan, 2025
Tech Mahindra Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    We are excited to share a job opportunity with you for the position of Team Lead at Tech Mahindra in Hyderabad.Below are the details of the role:Job Title: Team LeadLocation: HyderabadExperience Required: Minimum 3 years in the BPO Industry, with at least 1 year of experience as a Team Lead.Key Skills:Telecom DomainUS ProcessInternational Voice ProcessTeam HandlingShrinkage and Attrition ManagementSLA ManagementCSAT, AHT, KPI, KRAConflict ManagementConcurrencyAs a Team Lead, you will be responsible for:Motivating, developing, and mentoring team members in a dynamically changing environment.Monitoring projects/transactions and providing qualitative/constructive feedback to SMEs and team members.Responding to operations/quality performance-related queries from clients.Driving process performance to achieve and exceed SLA deliverables.Managing team expectations and proactively sensing their needs.Representing the project during client visits and meetings.Leading continuous improvement initiatives for the project.Maintaining delivery dashboards with detailed RCA on issues.Participating in client calibration calls for better process understanding and continuous improvement.Educational Qualification:GraduateFunctional Competencies and Skills:Experience in international Chat/Voice processes, preferably in the Telecom sector.Excellent communication skills with a good command of spoken and written English.Willingness to work in a 24/7 environment.Flair for Customer Service, Technical, Billing & Sales.Strong persuasive speaking skills and customer focus.Ability to multitask efficiently while maintaining client satisfaction.Ownership and accountability for actions and results.Positive attitude and problem-solving skills.Quick processing speed and quality focus.Sales focus and integrity in all dealings.Relevant Experience:Minimum 1 year of documented experience as a Team Lead.If you are interested in this opportunity, please send your updated resume to hidden_email.We look forward to hearing from you!Best regards,Tech Mahindra

Keyskills :
international voice processus process

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