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OPPORTUNITY FOR WORKING WITH A TOP MNC HYDERABAD/BPO / KPO/ITES

0.00 to 2.00 Years   Hyderabad   25 Oct, 2022
Bright Info Solution
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    Job DescriptionJob Role & responsibilities:-Candidate Should Have Descent Communication Skills> Candidate Should Have Basic Computer Knowledge> Candidate Should Have Inclination Towards Customer Service> Candidate Should Have Customer Centric Approach> Candidate Must be Willing To Work In Day & Night in any Shift its Optional> Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures> Provides status and updates on tickets to authorized users> Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction> Makes recommendations for updates to the KB database> Adherence to policies and procedures, closure of open calls after resolution.Eligibility:1.) Candidates having Intermediate to Graduation.2.) Okay with US shifts3.) Expertise in communication skills4.) Able to relocate when office resumes.Drop Your updated CV &Call/WhatsApp HR Surya hidden_mobileThanks & Regards.

Keyskills :
voice supportdomestic bpovoice processvoiceinternational bpocustomer service operationsdomestic callingcustomer supportcustomer care

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