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Outbound Process (Non Sales) - Customer Service

0.00 to 4.00 Years   Hyderabad, Navi Mumbai, Thane, Pune   20 Jul, 2022
Hy Fly Consultancy Hiring For Hy Fly Consultancy
Job LocationHyderabad, Navi Mumbai, Thane, Pune
EducationNot Mentioned
SalaryRs 1.0 - 3.0 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    KEY RESPONSIBILITIES
    • Outbound calling to existing customer
    • Resolving query of the customers
    • Maintaining call quality
    REQUIRED QUALIFICATION AND SKILLSEducational Qualifications:GraduateWork Experience:1 year experience in callingOther skill set:
    • Proficiency in English and Hindi
    • Any additional language would be an added benefit
    • Good communication skill
    Digital Video KYC-Officer-Voice Process Bank Payroll- Thane call hidden_mobile Kiranemail - hidden_emailwww.hyfly.inVideo call customers to complete the Full KYC Verify the details submitted by the customer while opening the account and Documentssubmitted are matching Ensure VKYC is completed by the Right Party only Should maintain a good relationship with the customer throughout the KYC process. Cross-sell other banking products. Give complete and correct information on all the products pitched to the customer Take call backs in case the customer is busy and ensure the follow up is done on time Responsible for quality communication and customer servicing within laid down productivityand service benchmarks. Meet targets on conversion and Cross selling as defined from time to time. Ensure customer delight and consistent service experience, including timely resolution ofcustomer queries/issues. Adherence to Information Security norms && quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching providedto the team as guidelines for improving performanceGraduate with decent English communication. Candidates with fluency in local languages will be an added advantage (Telegu, Kannada,Tamil, Malayalam, Marathi && Gujarati) Candidate should have a pleasing personality and should be presentable.Should be dedicated and display integrity. Willingness to learn with an attitude of continuous improvement. Willing to work in rotating shiftsJob Locations : Thane-West (Maharashtra)

Keyskills :
telesalesvoicecustomer serviceoutbound callingcustomercustomer acquisitionvoice supportservicetelemarketinginbound salescustomer retention

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