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Partner Program Operations Specialist

3.00 to 4.00 Years   Hyderabad   16 Oct, 2020
ServiceNow
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Description

Partner Operations Specialist

  • Support Partner queries through Calls/Chats and Zoom Meeting.
  • Verify and onboard New Partner applications.
  • Manage cases including Incidents and Request for all Partner programs
  • Update partner accounts as requested via case tool
  • Onboarding/Offboarding of partners via system
  • Participate in User Acceptance Testing and Smoke Testing
  • Manage Merger & Acquisition request of partners via portal
  • Handle escalations and exceptions using case management; triage within the group or resolve
  • Reporting/metrics across change requests, defects, and escalations
  • Update and maintain process document library
  • Operational support for all partner related inquiries
  • Create/modify knowledge base solutions/FAQ (internal as needed)
  • Acts as primary liaison between Partner Programs, IT, and Operations Team.
  • Other duties as assigned

Requirements

  • 3-4 years combined experience in the areas of operations
  • Customer service oriented with strong interpersonal skills and ability to positively interact with fast paced,
  • Ability to drive collaboration with program management, functional and technical teams effective problem resolution.
  • Handles self with highest level of professionalism in all communications.
  • High energy with the capability to multi task in a dynamic, rapidly growing organization.
  • Understanding of both domestic and international markets
  • Excellent English speaking and writing skills
  • Willing to work in 24/5 environment
,

Keyskills :
customer servicecustomer relationssalesqualityreportinguser acceptance testingcustomer service managementstrong interpersonal skillssmoke testingwriting skillsknowledge baseuser acceptancechange requestsequipment supplypartner programscorpo

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