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Position opened for Assistant Manager - Customer Communication - Life Insurance

3.00 to 5.00 Years   Hyderabad   12 Jun, 2023
Serving Skill
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaFinance / Accounts / TaxGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Profile: Assistant Manager - Customer Communication Specialist- Leveraging customer insights, external trends, and internal measurements to design new communications.- Coordinating and overseeing all Business Continuity communications (internally and externally) for customer operations.- Creating relevant and timely messages/content for our customers. Ensuring the message is consistent and engaging.- Building a variety of communications programs (internally and externally) to keep them informed and engaged, increase customer satisfaction, and enhance overall customer experience.- Write and distribute content to promote the organizations products, brand, or activities.- Effective communication with customers can help build relationships with the target audience and promote customer engagement and retention.- Being aware of emerging trends in communications which increase expectations of our customers and acting on them accordingly.- Being able to communicate fluently with customers in English, Hindi plus at least one other regional language.- Build rapport with customers (internal and external).- Responsible for the day-to-day management of tools, communication tools, etc., including regular organization of the customer communication data stored.- Carry out such other duties that are consistent with the role and your skills and capabilities as may, from time to time, be required by the Company.- Personally demonstrate appropriate behaviors/ways of working to reflect/support the company policies and drive this approach.- Ensure personal behavior promotes cultural change and reflects the values/behaviors of Customer First operations.Location : Gachibowli (Hyderabad)Education : Graduation/Post Graduation (in English Preferred)English Language A Level (A0/A1) or equivalentExperience : 4-6 yrsGender : FemaleIndustry : B2C,

Keyskills :
salesmisaccountstatbankingemerging trendstarget audiencebusiness continuitycustomer engagementcustomer satisfaction

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