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Post-Sale Escalation Specialist

2.00 to 7.00 Years   Hyderabad,Bangalore, Noida, Chennai, Kolkata, Gurugram, Pune, Mumbai City, Delhi   28 Dec, 2024
Logix Incorporation
Job LocationHyderabad,Bangalore, Noida, Chennai, Kolkata, Gurugram, Pune, Mumbai City, Delhi
EducationNot Mentioned
SalaryRs 2.0 - 5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Logix Incorporation is delighted to offer a rewarding career opportunity for the position of Post-Sale Escalation SpecialistPosition Details:- Working Hours: 9.5 hours per day, 6 days a week - Salary: To be discussed after your interview and performance evaluationJob Summary:We are seeking a dedicated Post-Sale Escalation Specialist to join our Customer Success team. The ideal candidate will manage escalations following the sale, ensuring seamless communication and interaction with clients. You will play a vital role in maintaining end-to-end relationships, proactively addressing client concerns, and ensuring high levels of satisfaction with our services.Key Responsibilities:Client Interaction Management: Track and document all interactions with clients post-sale, ensuring thorough records are maintained for reference and continuity.Escalation Handling: Act as the primary point of contact for client escalations, addressing issues swiftly and effectively to resolve them in a timely manner.Relationship Maintenance: Foster strong relationships with clients by understanding their needs, anticipating potential challenges, and ensuring they receive the support necessary for optimal service experience.Cross-Functional Collaboration: Work closely with sales, support, and product teams to communicate client feedback, provide insights on potential issues, and coordinate efforts to resolve escalated matters.Proactive Issue Identification: Monitor client engagement and service usage to identify potential issues before they escalate, implementing preventive measures as necessary.Client Education: Educate clients on product features and best practices to enhance their experience and maximize their value from our services.Reporting and Analysis: Generate regular reports on escalation trends, client satisfaction, and resolution times to help improve processes and inform management decisions.Continuous Improvement: Participate in process improvement initiatives to enhance the post-sale client experience and reduce the frequency of escalations.Remote Work: This position is fully remote, allowing you to work from home while effectively managing client relationships and escalations.Qualifications:
    • Bachelors degree in Business, Communication, or a related field.
    • Proven experience in customer service, account management, or a similar role, preferably in a post-sale or escalation capacity.
    • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
    • Strong problem-solving skills, with a proactive approach to identifying and addressing client needs.
    • Ability to work collaboratively in a fast-paced, team-oriented environment.
    • Proficiency in CRM software and Microsoft Office Suite.
    If you are interested in this opportunity, please submit your resume to hidden_email any inquiries or to express your interest via WhatsApp, please contact hidden_mobile. IncludePost-Sale Escalation Specialist Application - [Your Name] in your message.

Keyskills :
reportingescalations

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