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Practice Director

10.00 to 14.00 Years   Hyderabad   10 Oct, 2019
EXECUTIVE 81 HR SOLUTIONS PRIVATE LIMITED
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSBU Head / CEO / Director
EmploymentTypeFull-time

Job Description

Dear Candidate,Greetings for the day!We are hiring forPractice DirectorRoles and Responsibilities:Define and implement Service Delivery improvement plans, focused on improving the quality of the Services.Provide technical Service Now leadership either based on own technical Service Now experience or by leveraging the Architects in the team.Key Performance IndicatorsThis success the person has in this role, will be measured by the contribution to the following Key Performance Indicators:1. Revenue Realization reaching monthly targets on customer revenue realization, assuring a maximum possible amount that can be invoiced to our customers in each period2. Productivity reaching the desired billable occupancy levels, by managing with the global resource manager the resource assignments and take actions as needed to assure revenue generation targets are met3. Customer Satisfaction reaching desired customer satisfaction levels, by understanding customer needs, translate these into specific actions or personalization of the Services provided and defining and implementing general Service improvements plans4. Employee Satisfaction reaching desired employee satisfaction levels, by assuring to provide a safe and attractive work environment, opportunities for personal growth, award desired behavior and build team coherence.Experience/Qualifications

  • Mid to senior level experience in leading software development teams (at least 5 years of experience in such a role), with extensive experience in handling all people management aspects and proven experience and ability to inspire a team to get the best results, improve itself and achieve more each day
  • Understands and has own experience in an Agile Software Development Life Cycle process
  • Understands how to balance the different objectives and KPIs, to reach an optimal mix between them and have overall success.
  • Sensitive communicator, able to build bridges and define and effectively negotiate and implement solutions options that are best for all parties concerned
  • Ability to build and implement a performance-based culture, where high performers are rewarded, and low performers are either assisted to improve their results or are asked to find opportunities elsewhere
  • Has extensive experience in a customer facing role, identifying opportunities for improvement in Service delivery, and able to build relationships with customers and act a trusted advisor to senior level management
  • Ideally, has experience in ServiceNow Delivery services / implementations
RegardsTeam HR

Keyskills :
html python sql javascript onsultantarchitect sixsigma deliverymanagement revenuemanagement practicedirector

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