Practice Manager, AWS Professional Services

Job Description

Job summaryAt AWS, we are looking for a Practice Manager with a successful record of leading enterprise customers through a variety of transformative projects involving IT Strategy, distributed architecture, and hybrid cloud operationsProfessional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.Key job responsibilities Engage customers - collaborate with enterprise sales managers to develop strong customer and partner relationships and build a growing business in a geographic territory, driving AWS adoption in key markets and accounts. Drive infrastructure engagements - including short on-site projects proving the value of AWS services to support new distributed computing models. Coach and teach - collaborate with AWS field sales, pre-sales, training and support teams to help partners and customers learn and use AWS services such as Amazon Databases RDS/Aurora/DynamoDB/Redshift, Amazon Elastic Compute Cloud (EC2), Amazon Simple Storage Service (S3), AWS Identity and Access Management (IAM), etc. Deliver value - lead high quality delivery of a variety of customized engagements with partners and enterprise customers in the commercial and public sectors. Lead great people - attract top IT architecture talent to build high performing teams of consultants with superior technical depth, and outstanding customer relationship skills Be a customer advocate - Work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps Build organization assets identify patterns and implement solutions that can be leveraged across customer base. Improve productivity through tooling and process improvements.About the teamInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn t about how many hours you spend at home or at work; it s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfilment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future., Highly technical and analytical, possessing 16 or more years of IT implementation experience Consulting practice leadership as manager; team size >20 and P&L responsibility Ability to travel to client locations to deliver professional services as needed Outstanding customer relationship management experience and collaboration skills Demonstrated ability to think strategically about business, product, and technical challenges Deep understanding of infrastructure-as-a-service (IaaS) cloud computing transition challenges Enterprise architecture successes including virtualization technologies & distributed architecture Familiarity with archive, disaster recovery and business continuity in global operations Familiarity with compliance & security standards across the enterprise IT landscape Deep understanding of cloud computing, adoption strategy, transition challenges Demonstrated ability to think strategically about business, product, and technical challenges Outstanding customer relationship management experience and collaboration skills Vertical industry sales and delivery experience of contemporary services and solutions Experience with design of modern, scalable delivery models for technology consulting services Business development experience including complex agreements w/ integrators and ISVs International sales and delivery experience with global F500 enterprise customers and partners Use of AWS services in distributed environments with Microsoft, IBM, Oracle, HP, SAP etc.

Keyskills :
customer relationscustomer relationship managementdeliverybusiness developmentconsulting