Premier Field Engineer Support for Mission Critical

Job Description

This role will require the successful engineer to understand the support requirements of running a mission critical, always on, solution focussed on SQL/IIS/.Net and also assist in the development of a delivery plan that is focussed on achieving the business objectives of the solution.Team Mission:The Support for Mission Critical Delivery Team Unit is a team delivering dedicated support (both proactive and reactive) to Microsofts top tier customers using Microsoft technologies to build true Mission Critical applications to run their business. These Mission Critical customers are usually very technically savvy and have good expertise in the Microsoft technologies they use. The kinds of customers we support are stock exchanges, world banking backbones and large government entities.In the SMC-DTU, we support multiple technologies and multiple products being used by our customers via a single team. We are building a team with diversified skill set so we can deliver a dedicated support experience to our customers, all under one roof. Engineers on our team usually come with a depth of experience in one or two technologies but are also looking to broaden their technical and soft skill set through truly impactful work.As part of the SMC-DTU, you will have the opportunity to expand your skill set, learn new technologies and grow your leadership in the technology you excel at. You will deal with high profile customers and represent Microsoft as a trusted technical advisor who also understands business outcomes.You will be responsible for working side by side with the customer to understand their mission critical system and goals, improve the reliability and performance of their mission critical solution, assist with trouble shooting issues as they arrive with the backing of the global Microsoft support team and will be providing significant input to the program of work to be delivered.Key Success Criteria:Ability to delight customers through a natural curiosity to understand business objectives and contribute to solid delivery plans.Ability to translate Microsoft solutions to customer value.Excellent team player.Strong ownership of customer issues with a focus on timely resolution.Ability to take responsibility and react effectively.1. Essential RequirementsSQL support (onsite and if required remote).Deep knowledge of SQL technologies with a proven track record in delivering planned business outcomes.Ability to take leadership as it relates to SQLGood communication skills in international environment.Mature technical skills and proven support experience.Willingness to undertake planned travel (upto 50%)2. Technical/Functional SkillsThe role requires strong in-depth knowledge in a number of the following technologies / areas:SQLOS (SQL 2012/2014/2016 and above)OLTP workload performance bottleneck analysis and fine-tuningData analytics products (Power BI, SSRS, SSIS)Design and optimize High Availability, Disaster Recovery solutionScalability features and supporting architecturesStrong troubleshooting skills and experienceIIS - Architecture, security, strong troubleshooting and debugging skills (native and managed code) with hands on experience with tools such as logparser, windbg, AdPlus, ProcDump, procmon, perfmon etc.The following skills would also be desirable:Microsoft Azure (specifically IaaS VMs running SQL Server, Azure SQL Database and Managed Instances).NET development experience including Asp.netWindbg debugging experienceReporting ServicesIntegration ServicesAnalysis ServicesCloud Services and AnalyticsBackground in Business Intelligence and Data Warehouse architectures3. Business AcumenInitiative - Able to see beyond immediate business problemsEnjoy interacting and working with customersInquisitive, strong questioning (probing) and listening skillsRelationship buildingClear communication and Presentation skillsFacilitation / Teaching / Coaching skillsProblem solving skills at a business levelTechnical leadershipFlexibility and Willingness and ability to travelDesirable:Bachelors Degree in Computer Science, Computer Information System, Math, Engineering, Business, or related field or other advanced professional qualificationsMicrosoft Certifications on related technologiesITIL Certification,

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