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Job Location | Hyderabad |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
CX Analytics (CXA) team is looking to hire a Business Data Analyst to deliver BI Reporting, identify analytic trends, quantify and estimate insights to action opportunities, meet with SMEs/stakeholders to identify, define and measure KPI metrics for business impact across all Omni channels including online (desktop & mobile), chat, POS, stores and call centers.
Reponsibilities include guiding data-driven decisions and recommending Next Best Actions, analyzing Customer journey touchpoints, driving personalization of behavioral insights, cross-channel analytics, segmentation, assessment of overall impact for use cases and help define, refine, and measure business outcomes to transform customer experience from BI reports, Tableau/Qlik dashboards etc.
This will also need to track campaigns, use cases, opt-in rates, conversion rates, channel engagement KPIs, empowering stakeholders to optimize channel experiences, championing efforts to optimize revenue, conversion, reduce churn, improve customer satisfaction and expense reduction for better CX/NPS value.
What we re looking for
Youll need to have:
Even better if you have:
Keyskills :
sourcesystemanalysis usecases sqlserver sqlqueries datascience dataanalysis deeplearning dataintegrity problemsolving adobeanalytics machinelearning googleanalytics analyticalskills expensereduction datavisualization advancedanalytics chan