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Principal Technical Documentation Specialist

4.00 to 7.00 Years   Hyderabad   30 Dec, 2019
Pegasystems Worldwide India Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

Principal Technical Documentation Specialist Job Category: Technical Documentation Location: India - Telangana - Hyderabad

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    Meet Our Team:

    The Technical Documentation team at Pega delivers product documentation in lock step with product releases. This team is accountable for content development, milestone reporting, delivery of high quality documentation, and successful customer enablement for the specified products or areas of a product.

    Picture Yourself at Pega:

    The Technical Documentation Specialist is responsible for authoring supporting technical documentation that describes a Pega application. This content, in the form of online knowledgebase articles, user guides, and context - sensitive product Help, must address the needs of multiple audiences, including business users and technical implementers, enabling them to fully utilize the technology to solve their business problems. The Technical Documentation Specialist will work with stakeholders across the organization to determine a documentation plan and then execute on that plan by authoring and publishing well written, effective, and use - case based content.

    What You ll Do at Pega:

    • Design and implement comprehensive documentation solutions, for your assigned product area, to support product releases, including scope definition, requirements analysis, documentation plan design, hands - on analysis and testing and content authoring and publication
    • Provide thought - leadership to fellow team members and contributing members of the cross - functional organization, across business and technical project dimensions, in the design and implementation of technical documentation solutions
    • Work directly with project stake - holders to achieve agreement that the proposed deliverables satisfy the required business needs
    • Determine the best format (user guide, Help, knowledgebase article, and so on) to present information to support customer success
    • Evaluate software products and provide feedback to Product Management and Development teams as appropriate to improve internal functions and usability
    • Identify and make recommendations for process and tool improvements that increase the efficiency and productivity of the technical documentation team and provide leadership to contribute to their successful implementation

    Who You Are:

    The ideal candidate has demonstrable technical writing and editing skills with the ability to explain complex concepts and processes clearly and effectively.

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    Keyskills :
    technicalwriting productmanagement digitalconversion contentdevelopment qualitydocumentation technologyleadership requirementsanalysis technicaldocumentation sql xml ejb pega j2ee step ideal design questa guides testing tatementsofworks

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