Process Analyst II

Job Description

The primary focus of this role is to provide support for managing relationships with our Roaming Partners and other Financial Clearing Agents.Principal Duties and Responsibilities- Producing all credit/debit notes on behalf of clients.- Liaising with all partners of our clients to build relationships, resolve queries, answer questions and relay information.- Acting as back-up support to an assigned individual and performing ad hoc tasks upon Lead/Manager request.- Provide support and guidance to junior colleagues.- Monitoring and replying to emails from partners/clients; referring to appropriate departments or escalating to Lead/Manager or relevant departments when appropriate.- Monitoring internal Service Level Agreements (SLA) and escalating unresolved problems to Lead/Manager when appropriate.- Raise tickets via Swift for any customer service requests and ensure closed within target completion date.- Performing billing process and generating reconciliation report/process.- Running process cut-offs as required and processing and reviewing FX trading.- Generating payment lists; downloading and storing payment information.- Performing currency account reconciliations.- Reconciliation, Processing & Control Activities within Resolution & Processing Department:- Performing payable invoice reconciliation process, including approval or adjustment of invoices received from roaming partners.- Follow up on unapproved / missing invoices in line with BA GSMA documents associated with the payable invoice resolution process. - Resolving any general day to day roaming partner problems that may arise.- Dealing with e-mails sent to public folders.- Responding to requests for information from roaming partners and internal colleagues.- Amending positions, setting up manual payments and raising interest invoices.- Loading data into the system where not automated.- Monitoring loaded data; referring or escalating issues when appropriate.- Running process cut-offs as required.- Credit Collection & Allocations Activities within Resolutions & Processing Department:- Daily allocation of receipts for assigned clients, including clearing of unallocated positions.- Chasing client debt using phone calls and e-mails where required on a partner basis.- Managing clients debt levels in adherence to SLA / KPI specific to client or generally set as per Service Agreement or GSMA standards; escalating unresolved problems to Lead/Manager as appropriate.- Responding to account handler queries, particularly for the completion of monthly bank statements with regards to unallocated cash positions.- Financial Client Support Activities within Client Services Department:- Running, checking and sending of reports or due service information to the client.- Allocation of issues and escalation to Client Services Manager if required.- Dealing with e-mails sent to the client public folders.- Act as second support to an assigned individual. Responsible for managing their clients during any absence.- Manual trade requests, funding Validation and follow up till completion.- Regular customer reviews and conducting conference call, video conference and attending site visits.- Requests for information related to the client from internal colleagues.- Requests for information to the client.- Create, update & maintain agreement details for IOT transactionsJob Requirements- Degree (financial / economics studies) or Accounting qualification or having a minimum of 3 years accounting/finance experience. - Able to work independently with only limited supervision, being self-sufficient for the majority of tasks.- Demonstrated ability to apply somewhat diversified procedures to similar situations, paying close attention to detail.- Good team member leading by example and gives full commitment to all duties.- Excellent communication skills.- Intermediate Excel user skills.- Good knowledge of Word and Outlook.,

Keyskills :
documentationinancialjustificationclientsupportcustomerservicecustomerrelationsclientservices