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Process Associate Non-Tech Freshers Hyderabad Location (B.Com,BA,BBA Graduates)

Fresher   Hyderabad   30 May, 2026
HCL Technologies Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    HCL Offers Great Opportunity to make a career, with American global corporation who is a leading search engine worldwideType of Requirement: - E-Mail & Voice Support.Designation: -Process associate - Freshers Only.Qualifications: BA, BCOM, BBA GraduatesTechnical Graduates are not eligible for this Role.Shifts - Rotational Required Qualification: - Non-Tech Graduates / Postgraduate in any stream. Work Location:Hi Tech City HyderabadMust have: - Excellent Spoken & Written EnglishSkill set Required: -Excellent English Written Communication Skills. Strong E-Mail Writing Skills with focus on Customer Service.Solving Customer Queries Via Phone and EmailJob Description
    • Key Responsibilities:
      1. Billing Analysis & Client Communication: Analyze billing data, providing clients with detailed breakdowns of revenue and invested costs. Clearly explain complex billing concepts in a customer-friendly manner through phone and e-mail.
      2. Policy Violation Management: Investigate policy violations in ads served, collaborate with internal teams to identify solutions, and communicate effectively with customers regarding corrective actions and remedies.
      3. Account Activation & Administrative Support: Handle account activation and perform other administrative tasks related to Ads accounts, ensuring smooth operational processes and timely completion of requests.
      4. Customer Support & Service Level Adherence: Prioritize and address client requests in a timely manner, ensuring adherence to SLAs while maintaining a positive customer experience. Available to work in a 24x7 environment to support client needs.
      Qualifications:
      1. Strong analytical skills with the ability to interpret data and translate it into actionable insights.
      2. Excellent written and verbal communication skills, particularly in explaining technical concepts to customers.(85% calls, 15% e-mails)
      3. Flexibility: This role requires working in shifts, including nights and weekends, to support our clients around the clock
    Interested Candidates and can Share their resume at hidden_email

Keyskills :
voice processemail support

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