Process Associate-ServiceDesk-ITO

3.00 to 5.00 Years Hyderabad 03 May, 2021

Job Location	Hyderabad
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT - Software
Functional Area	General / Other Software
EmploymentType	Full-time

Job Description

Process Associate L1 Service desk

Level 1 support
Strong customer service orientation
Demonstrated ability to handle multiple tasks with little to no forewarning
Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events
Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
Document & add new issues/solutions to Knowledge Management Repository
Use of soft skills - Listen, Empathy, Courtesy etc.
Utilize professional techniques to retain & delight customers.
Provide quality service & resolve concerns efficiently & professionally
Above all, take full ownership of the Incident from Creation to Closure

Minimum qualifications

Graduate in any stream

Preferred Skills:

Good communication skills

Should have understanding of below Technical Skills:
- Basic Networking
- Win NT/2000
- MS Office 2007, 2010
- IE6 & IE8
- OS - WinXP, Win7, Win 10
- Outlook 2007, 2010, 2016
- PC/Laptop/Handheld/Printers

Keyskills :
customer relationsinsurancequalitysalessapsoft skillscustomer focuscustomer serviceknowledge managementwincolorlistensearchcourtesy

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Process Associate-ServiceDesk-ITO

Job Description

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