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Process Developer Customer Service

2.00 to 5.00 Years   Hyderabad   26 Nov, 2019
Headstrong
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

Process Developer Customer ServiceIn this role you will be responsible for balancing Reverse Subrogation claim files. Interacting with third parties & internal customer partners both via emails & over the phone (both inbound & outbound). Responsibilities

  • Critically analyze the claim file & the received demand package to identify any pendency
  • Communicate with 3rd parties to negotiate on the settlement amount
  • Liaison with internal Claims partners to further investigate on the claim file
  • Answer incoming telephone calls from third parties in relation to the demands sent by them
  • Process reverse subrogation payments
  • Ensure that assigned targets in accordance with SLA metrics are met
  • Ensure that quality of transactions is in compliance with pre-defined parameters laid down by SLA metrics
  • Provide relevant process reports on a timely basis
  • Ensure adherence to established attendance schedules & company policies and procedures.
Qualifications Minimum qualifications
  • B.com/ BBA/BA/ BSC (Any Non Tech Graduate)
Preferred qualifications
  • Able to demonstrate empathy while improving chance to create rapport with the customer.
  • Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business
  • Voice Customer Service experience
  • Good knowledge of using Excel, MS Access Database
  • Proficient in English language- both written and oral
  • Insurance client experience will be an added advantage
,

Keyskills :
sap accounts accounting customerrelations basis msaccess posting customerfocus microsoftexcel customerservice microsoftaccess socialnetworking oliciesprocedures diversityinclusion

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