Process Developer - Order Management

Job Description

Process Developer, Order Management
• Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks;
• Collaborates outside the company with client representatives, within the authority limits allocated by the process operating procedures or direct manager; as well as with freight forwarders, warehouses, logistic service providers
Activities:
• Booking and validation of Orders in the ERP system and corresponding adaptation of Contracts in the ERP
• Handling customer / sales requests
• Ensure resolution to customer requests for any queries on Contracts / order status and billing/invoicing corrections
• Follow-up on pending items with Logistics / Supply chain team for order delivery status & with PSI
• Reporting
• Providing information to customers via e-mails/phone
• Updating ERP regarding customer details, order details, supplies, pricing etc.
• Gathering information from logistics partners
• Informing customers regarding availability and deliveries
• Creating orders (SOs) in the ERP system and updating the Contract details once the orders are delivered / installed
• Offering resolutions for internal updating requests: credit/ debit notes, reimbursements, etc.
• Building relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries
• Coordinate with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed
• Checking and solving potential issues between client purchase orders (PO) and system information;
• Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
• Preparing the relevant documents for the orders (export, transport, customs)
• Monitoring the assigned orders and exceptions validations
• Proper categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed, etc.
• Gather details from customers for proper invoicing and ensure to have complete the billing / invoicing on-time as per the contractual agreements
• Administration of customer contracts i.e. update contracts, fixed and variable billing computation as per contact terms
• Work with Local markets to gather rights details or resolutions and manage escalations, any problems, delays, inconsistencies, etc.
• Archival of the right set of documents for audit and compliance purposes
• Proposing resolution for streamlining activities and taking part in projects to implement these ideas
Other responsibilities
• Successfully graduating the training plan attached to the position and the tasks
• Updating the working procedures periodically
• Training other team members whenever necessary and requested by the manager
• Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate
• Find opportunities for continuous process improvement and innovative solutions and communicate to direct manager
Qualifications we seek in you Required Qualifications
• University graduate
Work experience
• Industry Experience - Services or hi-tech industry
Process/Domain Experience:
• Contract Administration
• Quote to cash process and sales administration
• Coordination with Logistics / Supply chain teams
• Dispute Management
• Customer Master Data Set Up
• Pre-Sales & Post-Sales Support
Other Preferences:
• Knowledge on Logistics & Returns, Allocations, Material management, Contract Management, Credit & Debit, Warehouse follow up, Inbound & Outbound Accrual Freight Report, Consolidated reports for logistics
• Project based billing collation and computation Experience of handling and coordinating contracts
• Understanding of general leasing
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Keyskills :
sapaccountsaccountingcustomer relationsbasiscontinuous process improvementerp systemmaster datasupply chaincustomer focus