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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Overview: AmazonAmazon.com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazons evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.About Amazon Centralized TimekeepingThe vision of the Centralized Timekeeping team is to utilize top talent to streamline time and attendance data entry, reduce payroll defects and provide consistently high service levels. Today, CTK supports and manages time and attendance matters for thousands of Amazon Associates. Requests for edits are submitted via trouble ticketing from operators and HR across the network. The Centralized team manages the ticket queue by executing on the requests on a FIFO basis but will prioritize any payroll impacting ticket if there is a risk of a payroll defect. The efforts of this team support the business by ensuring associate s time and attendance matters are handled with speed, precision and with customer obsession always in mind.Position Descriptiona. Audits:i. My Time Correction & Time & Attendance work being transitioned to CTKii. Audit of all CTK self-initiated workb. Escalations Management: This role will responsible for the end-to-end handling of escalations including the below:i. Partner with the Quality team on fixing process gaps as well as support in preparing the COEii. Collaborate with the L&D team to fix gaps in knowledgeiii. Work with the Team Managers to ensure that feedback is provided to the associates and action is taken as necessaryiv. Track all escalations in a central repository and provide updates until closure of all action itemsc. Responsible to ensure that all CTK self-initiated tickets such as MPA Exception, CAN Exception, MEX Exception etc. are completed on time (including communication of status to key stakeholders)d. Collaborate with the Quality team to ensure that monthly quality trends are analyzed and necessary corrective action is taken (such as providing feedback to associates, working with L&D to fix process gaps)e. Reporting and Analytics: Provide support to the Operations team by preparing weekly & monthly reports. Also provide detailed analysis of volume, SLA, FCR, TTR trend on a weekly basis. This role will also maintain trackers that are vital to the day to day operations of the team (e.g. Over Time, Shrinkage, CnC etc.), Minimum 1-2 years of time keeping experience Superior attention to detail Knows how to escalate Comfortable and able to provide feedback regarding the role and work volume Aptitude for working independently with excellent problem solving skills Strong Ownership, Bias for Action, Deliver Results, Insist on the Highest Standards MS Office experience required - Proven experience working with Windows, Word, Excel, and PowerPoint Should not be in PIP or coaching in last 6 monthsExperience with PeopleSoft preferred Upto 1 year of experience is preferred
Keyskills :
sap reporting accounts roblemsolving timekeeping msoffice customerrelations