Product Coach/Instructional Designer Learning & Development

Job Description

Product Coach/ Instructional Designer Department: Knowledge Management SUMMARY The Product Coach/Instructional Designer - Learning & Development is a vital member of the Learning and Development team within the Centers of Excellence at Altruista Health. He/ She will: Report to the Senior Manager Learning & Development (L&D) who is based in the US Be a key contributor and creator of the Altruista Health University (AHU), it s courses and certifications. AHU is the desired future state offering to service all L&D needs of our employees and clients. Deliver Product Orientation coaching programs to AH employees. ESSENTIAL DUTIES AND RESPONSIBILITIES In collaboration with other business areas, design, develop and create internal and external coaching programs in areas such as GuidingCare product level online courses to be available for virtual and global teams. Work with L&D and BA leadership in identifying sustainable approach for online courses. Work with L&D and HR in identifying product level certifications for internal and external clients. Partner with Scrum Teams and Business Analysts to understand functional changes in the application and update training material for the latest software version. Keep up with developments in the L&D space and as it pertains to US Healthcare and digital health industries by reading current journals/books/articles, attending webinars and via industry events. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Bachelors degree required in Organization Development, Business, Communication, Business IT or related field. 2- 3 years of relevant experience with demonstrated ability to self manage the design and creation of on- line courses. At least 2- 3 years of experience in content development, and virtual course best practices. At least 2- 3 years of experience in corporate training, especially in learning and leadership development Expert- level proficiency in the structure and content of the English language to include the meaning and spelling of words, rules of composition, and grammar. Expert- level familiarity with English as it is spoken and written in North America. At least 1 years of experience working in the healthcare management industry or within a software company providing solutions to healthcare clients Excellent verbal and non- verbal communication skills when interacting with internal/external customers. Excellent interpersonal skills, using tact, courtesy and diplomacy with clients, colleagues and supervisors, with a focus on rapport- building, listening and engaging. Demonstrated ability to problem solve using negotiation and listening skills. Demonstrated ability to use assertiveness when needed in decision- making. COMPETENCIES Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Coaching - Showing others how to do something and helping them develop that learning and/or skill. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Social Perceptiveness - Being aware of others reactions and understanding why they react as they do. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Active Learning - Understanding the implications of new information for both current and future problem- solving and decision- making. Service Orientation - Actively looking for ways to help people. Time Management Managing ones own time and the time of program participants. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The tasks will generally be performed in a typical office environment. This position is based in Hyderabad, India. DISABILITY SPECIFICATIONS Altruista will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.,

Keyskills :
ctive learning us healthcare americans with disabilities act customer relations critical thinking instructional design content management music making time management