Product Designer

Job Description

About MoEngageMoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!Our vision is to build the world s most trusted customer engagement platform for the mobile-first world.We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports.We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic. Looking for a designer who understands the user/customer like nobody else. A designer who can understand the needs of the customer and translate them into the actionable design. Somebody who can empathize with the customer through his journey, while using their knowledge of the platform to not only determine how best the customer can accomplish his/her goals but also understand why the customers use a platform and use that as a way to build the next steps of the platformResponsibilities:User designer, who can do the following:

• Participate in Product design discussions and ensure design satisfies user requirements
• Do user interviews remotely or in person, conduct user testing sessions, card sorting, affinity mapping, etc, conduct both qualitative and quantitative tests and analyze the data
• Ability to design high-impact, functional User Interfaces for web, mobile, and other mediums. Using both qualitative and quantitative insights
• Ability to understand product requirements and design accordingly
• The ability to empathize with the user through his journey and understand his needs
• Ability to communicate with users, researchers, product and tech teams to ensure everyone understands what is needed
• Ability to present, discuss and understand user research findings
• Able to handle work pressure and deliver to project deadlines.
• Be the voice of the user; share the latest technology and user behavior trends.
• Able to help design team plan research sessions and involve stakeholders to collect feedback Before/After designs are delivered

What you will contribute to :

• Designing tools and features with context and user in mind
• User research (Qualitative and Qualitative)
• Entire UX Process
• Collaboration with other designers
• Coordinating with customer-facing teams and product team to ensure user needs are met

Ideal Candidate

• Bachelors Or Masters degree in psychology, design, human-computer interaction, or related areas.
• Experience with designing end-user, business web-based applications
• An exceptional portfolio that highlights your work and specific contributions in user-centered design solutions (Product design, UX Design)
• Willingness to learn, experiment, and take ownership.
• Excellent verbal and written communication skills.
• Expert-level conversational skills in one Indian language. Familiarity with multiple Indian languages is a big plus.
• 2-5 years of experience in design
• Motion design knowledge and/or user research proficiency is a bonus
• Awareness on Information Security concepts and Best Practices

At MoEngage, we are passionate about our team and technology - see below to know more about us and technology.Tech @MoEngage | Scale @MoEngage | Life @MoEngageWe handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.,

Keyskills :
cloud computingoptimization strategiesglobal investmentcareproduct designcustomer engagementinformation securityproduct requirementshiswritten communicationolausercentered design