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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Product Manager (4- 7 Years) for a custom digital communications and services companyWe are looking for a Product Manager for one of our esteemed Clients for Hyderabad , India Location.RESPONSIBILITIES:Develop deep understanding of the problems that you re tackling through research and regular interaction with customers, customer success managers, implementation teams, and product team; define and frame those problems for the team.Develop user stories for features and enhancements.Work with user experience team to create detailed feature specification(s). Iterate through prototypes and validate product with internal and external customers.Work with engineering team to drive feature development as per the sprint planning. Ensure that features built are developed correctly and can be used by end users intuitively.Review existing product features using qualitative and quantitative measures, and proactively identify improvement/ optimization opportunities to improve user experience.Conduct market research and competitive analysis to guide product development and support go- to- market activities.Research relevant industry trends and features and develop recommendation pitches/ proof- of- concepts for product road map.Develop user guides, tutorials, internal & external documents to support product release.REQUIREMENTS:4- 7 years of product management experience, preferably for a B2B SaaS product company in the contact center and customer service space.Strong customer and stakeholder empathy. You must be able to analyse a problem/ feature/ requirement from the perspective of multiple stakeholders.Ability to communicate clearly and effectively with different functional groups, developers, business owners, and senior business leaders.Strong analytical capabilities. Should be able to understand and contextually analyse a requirement to arrive at the optimal solution.Familiarity with agile software development practices used to build and deploy web and mobile applicationsExcellent oral and written English communication, documentation and prototyping skillsBachelors in computer science from recognized institutes.NICE TO HAVE:MBA from a recognized institute.Knowledge of emerging trends in customer experience, customer service and support, cloud based contact center solutions, and related areas.,
Keyskills :
marketing sales productdevelopment productmanagement delivery contactcenter marketresearch userexperience emergingtrends customerservice computerscience customerexperience softwaredevelopment serst ies