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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Designation: Program ManagerExp:8-10 YearsBudget:15 LPA-20 LPAProgram Manager ResponsibilitiesFormulating , organizing and monitoring inter-connected projectsDeciding on suitablestrategies and objectives while Creating and managing long-term goalsCoordinating cross-project activitiesLead and evaluateOperations managers and other staffDevelop and controldeadlines, budgets and activities by developing an evaluation method to assess program strengths and identify areas for improvementAssess program performance and aim to maximize ROIResolve projects higherscopeissuesProducing accurate and timely reporting of program status throughout its life cycleDeveloping new programs to support the strategic direction of the organizationManaging a team with a diverse array of talents and responsibilitiesEnsuring goals are met in areas including customer satisfaction, safety, quality, and team member performanceImplementing and managing changes and interventions to ensure project goals are achievedMeeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.Program Manager RequirementsBachelors degree or masters degree in business or related fieldProven experience as a Program Manager or other managerial positionProven stakeholder management skillsProven experience managing a teamThorough understanding of project/program management techniques and methodsExcellent Knowledge of performance evaluation andchangemanagement principlesExcellent knowledge of MS Office; working knowledge of program/project management software (Basecamp, MS Project etc.) is a strong advantageExcellent communication skillsExcellent problem-solving ability
Keyskills :
monitoringstakeholder managementms projectroicommunicationproblem solvinginterventionscommunication skillsperformance evaluationcustomer satisfactionmanagement skillsms officesoftwarebusinessreportingevaluationmanagementperformancestrate