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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Hotel / Restaurant |
| Functional Area | ront Office / Receptionist |
| EmploymentType | Full-time |
To ensure that the highest standards of quality, cleanliness, maintenance and safety are practiced in all departments of the hotel(s) assignedTo ensure compliance of Standard Operating Procedures at the property assigned.Perform daily quality audits and quality assurance exercises at the hotel.Conduct follow-up with staff to ensure that high standards of quality are maintained consistently.Liaison between the company and Hotel Partners for all support/communications from both parties.Identify key issues and analyze,develop and implement solutions to improve quality at the property.Take corrective AND preventive action measures to ensure issues are not repeated at the property.Manage guest service recovery activities by resolving issues in a timely and efficient manner to ensure complete guest satisfaction.Co-ordination/follow-up with Hotel partners for support with timely issue resolution.Motivate and develop staff to ensure excellence in quality, service and promote teamwork.To ensure quality guest service by imparting skill based operational training and adherence to standards by following SOPs.
Keyskills :
housekeepingfrontdeskreceptionguestrelationsguestrelationshipmanagementfrontofficemanagementreceptionistactivitiesfrontofficeoperations