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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Rs 2.5 - 3.0 Lakh/Yr |
| Industry | PO / Call Center |
| Functional Area | Customer Service (Domestic)Customer Service (International) |
| EmploymentType | Full-time |
Greetings from Quest Valley!Hiring for Quality Analyst with minimum 1 year of Quality Analyst Experience on papersJob Responsibility:Monitor calls as per the prescribed guidelines and as per the scheduleProvide feedback to teams on the basis of their performanceConduct briefings for teamsConduct floor improvement activities on a regular basisIdentify unethical practices/behaviour and highlightInputs to be provided to meet the operational goalsEnsure regular meetings with Quality TL (weekly) & (monthly) to be informed of any developments relating to the performance of the team and updates receivedAttend call calibration sessionsBusiness Intelligence and AnalyticsBottom Quartile ManagementGenerate the Quality reports and communicate the same to the Quality Supervisor as per the guidelinesJob Requirement:Good Interpersonal SkillsGood Presentation skillsShould have knowledge in MS Excel, MS Word and PowerPointShould be able to identify situations, reasons which may impact the business and end userShould be well versed with Hindi and EnglisgShould be a GraduateUnderstanding on knowledge on 7 Quality Tools (Pareto / Cause and effect / Flow chart etc)Day ShiftPackage : Max package is upto 3LPA.Send me your Resumes radhika.questvalley@gmail.com
Keyskills :
qualityassurancetestingixsigmadomesticvoiceparetoqualityanalystdayshift