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Quality AnalystBPO Voice and Non Voice

2.00 to 5.00 Years   Hyderabad   21 Dec, 2019
Tricolour Manpower Solutions LLP
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 2.0 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

We have immediate opening for Quality Analyst both Voice and Non Voice(Email & Chat) for one of the MNC Company located at Pocharam. We require minimum 3 years of experience as a Quality Analyst.CTC: 3.6L to 4L per annum.Two way transport upto 25km from pocharam(ghatkesar, Hyderabad)Qualification: GraduationThe Quality Analyst will be responsible to audit calls and provide feedback to the associates. QA would also take up responsibilities of improvement in agent quality performance.Roles and Responsibilities

  • Gives constructive feedback to associates and derive action plan
  • Understands process/function goals and help the team to achieve them
  • Completing Call Monitoring and Feedbacks as per SLA or Internally defined
  • Conducting Calibration Sessions and initiating Action Plans for reducing Variance
  • Demonstrate expertise in functional knowledge and the ability to apply them in the aligned project
  • Ability to coach associates and peers on Quality tools pertaining to the project
  • Is able to understand the impact of individual performance to meet / improve own targets
  • Coordinating with the client on process related issues & updates
  • Ensure Adherence To Process Quality SLAs
  • Listens & clearly presents information
  • Presents appropriate information in a clear and concise manner, both orally and in writing.
  • Takes others perspectives into account when communicating, negotiating or presenting arguments
  • Adapts communication style to suit others
  • Demonstrates high levels of integrity and personal standards in all work related situations
  • Report to work at the agreed-upon time, ready to work with a cooperative and positive attitude
  • Works with Cross-Functional Teams to ensure that both internal and external customer needs are met
  • Should have data analytical ability
Note: If you have relevant experience and if you are ok with CTC and Location then only apply.

Keyskills :
quality analysis nalyst

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Quality AnalystBPO Voice and Non Voice Related Jobs

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