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Quality and Continuous Improvement Program Manager

6.00 to 8.00 Years   Hyderabad   24 Sep, 2019
Google India Private Limited
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Qualifications

Minimum qualifications:

  • BA/BS degree or equivalent practical experience.
  • 6 years of relevant work experience.
  • Experience in a quality control or quality management role.

Preferred qualifications:

  • Experience collecting, synthesizing, analyzing, and visualizing complex sources of data, ultimately used to derive insights and form recommendations to improve operational efficiency and efficacy. Familiarity with dashboard tools such as SQL/Dremel, Datastudio, and/or Tableau.
  • Deep domain expertise in quality management principles like Six Sigma, Total Quality Management, and/or COPC.
  • Proven ability to work with our partners (Vendor Operations and vendor agents) in a positive, productive way that encourages collaboration.
  • Strong project management skills (e.g. ability to plan, coordinate and execute assigned task).
  • Strong analytical and program management skills.
About the job

Fast-paced, dynamic, and proactive, YouTube s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

This role will help steer the quality assurance program to ensure quality in vendor operations. You ll set the standards for operational quality and processes, ensure all vendor sites meet and exceed those goals. Partnering with Operations experts, you ll continuously fine tune the operational framework to improve user experience and quality of the results. You ll work on ongoing operations by performing deep dives on the impact of key metrics.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun and we do it all together.

Responsibilities
  • Build a global quality program, driving consistency and continuous improvement across workflows/processes.
  • Improve Key Performance Indicators by evolving the Quality Assurance system to better identify, measure, and improve opportunities in processes, tools and training.
  • Build relationships with senior members of cross-functional organizations to represent what agent skills drive strong performance.
  • Work alongside YouTube s product, enforcement and partner teams to prepare for product launches and keep pace with product and policy changes.
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Keyskills :
projectmanagement agile programmanagement management delivery totalqualitymanagement sixsigma freespeech musicmaking onlinecontent qualitycontrol userexperience internetsafety eyperf manceindicat

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