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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | Quality (QA-QC) |
| EmploymentType | Full-time |
Responsible for improving the performance of the executives by doing sampling within the process. The position requires learning capability, technically skilled in GIS nature of projects and analysis skills. Role: Quality Check and Continual Improvement Designation: Team Leader - QA Locatio.Cadsys (India) Limited- careers- Technical Lead Responsible for improving the performance of the executives by doing sampling within the process. The position requires learning capability, technically skilled in GIS nature of projects and analysis skills.Role Broad Responsibilities/ Major Deliverables:Team improvement by regularly sampling their output and in turn helping them to improve their skill set. Analyzing data with the help of statistical tools, so as to identify the root cause for committed errors by executives and work for continual improvement. Monitoring and maintaining interactions with the other functions. Analyzing data to identify the root cause for Customer complaints & should be able to plan necessary CAPA. To disseminate process updates on time and to ensure all PEs understand in the right perspective Initiate and implement key process improvement initiatives To assist training team for new hire / re- fresher / re- training activities PERSON SPECIFICATION:Qualifications: Engineering Graduate or DiplomaExperience: Should possess a total experience of 3 4 years in GIS. Out of which1 Year production experience on Telecom projects 1 Year production experience on Land base &Field drawings 1 2 Yrs. as Team Lead. Certification in Six Sigma Green Belt is an added advantage. Key Attributes and Competencies:Understanding on Client Specification Ability to quickly, efficiently assimilate the process,
Keyskills :
analysis ustomercomplaints rootcause qualitycheck statisticaltools