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Relationship Manager, Priority

3.00 to 5.00 Years   Hyderabad   11 Aug, 2019
Standard Chartered Bank Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Revenue Growth

  • To achieve the set targets for revenue
Cost Control:
  • Costs are managed within budgets
  • Improve efficiency/ productivity levels in the branch
  • Drive transaction migration to alternate channels of banking
CIR:
  • Ensure branch profitability through improvement in CIR of the branch
Strategic Quality Drivers
  • Qualified new to bank onboarding
  • Focus on New to wealth activation
  • Cross segment and cross border referrals
Customer serviceOn an ongoing basis, deliver consistent, efficient, accurate service at branches. The performance metrics for service are:
  • RTF & client complaints
  • Customer Attrition
  • Digital Sales and Adoption
Risk Management / Operational Risk
  • Ensure management control and performance/operating standards are appropriate and are being adhered to, as per ORMA standards
  • Key Control Standards, SORR, LSORR along with KRIs to be accurately made & reviewed along with appropriate samples and sent in time
  • Operating losses / Frauds are minimized / reduced
  • KYC Rectification numbers to be as per the Triggers agreed with L&C
  • Review and complete all relevant reports
  • Mis-selling 0 complaints
  • Ensure all accounts are sourced in compliance with the Bank s AML/KYC policies
  • Suggest process changes if local conditions warrant making the processes stronger
  • Report any transaction where funds appear to originate from suspected illegal sources.
  • Raise awareness on KYC/ML and ensure team members are well trained on KYC/AML
  • BCSBI Ensure that the team is committed to the code of conduct as listed in Banking Codes & Standard Board of India.
  • RFI
  • NRE/NRO Pending cases
,

Keyskills :
salesmarketinginsurancecustomerrelationsbankingcodeofconductalternatechannelsmanagementcontrolmanagementrossbderperfmancemetrics

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