Require Process Associate- UW

Job Description

* Genpact Function : Operations Hyderabad, India With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Our focus is to make sure we have the right set of people delivering what we promise. People who think with design, dream in digital, and solve problems with data and analytics. People who obsess over operations, focus on the details, and lead change by being curious, incisive and courageous in everything they do on a foundation of unyielding integrity. We are Genpact. Welcome to the relentless pursuit of better. Inviting applications for the role of Process Associate, Insurance The positions operate in a dynamic and deadline driven environment and are well suited to those with strong processing skills and a positive, can do attitude. The candidate must also, be willing to work flexible and varying shifts through the year and must react positively and effectively to needs of handling volume spikes. Responsibilities:
• Transaction processing according to standard work & SOP
• Prioritize transactions according to documented guidelines to meet SLA
• Plans and organizes tasks and work responsibilities to achieve objectives
• Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
• Assist with/perform other team tasks as required.
• Ability to accurately interpret and compile information from a variety of sources and systems
• Ensure that turnaround time and quality of the work meets Company service standards
• Manage own work in process and support team efforts to ensure that individual, team goals are met.
• Maintain key records like working files, email for reference and audit purpose
• Should be able to handle basic day to day requirements of excel
Qualifications:
• Graduation in any stream except Technical Graduation & Law
Essential skills:
• Good English Communication (Both written & verbal)
• Proactive communication & High analytical skills should be able to foresee issues and suggest solutions, with impactful data
• Displays energy and enthusiasm in approaching the job
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ready to work on stretched working hours
• Ability to independently interact with internal and external customers
• Customer service focus
• Basic Computer knowledge & MS Office along with typing speed of 40 words/minute
• Insurance knowledge, specifically P&C insurance preferably
Shift timings: 21:00 hrs to 06:00 hrs ( 9 Hours shift ) Location: Hafeezpet, Hyderabad Flexibility & stretch expected heavier on pacific standard time- Higher staffing in later shift Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.,

Keyskills :
customer relationsinsurancequalitysalessaphigh analytical skillsms officelead changetyping speedstandard workcustomer focusequipment supplyanalytical skillsphotographic memory