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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Providing help and advice to customers on Equities, Derivatives, D- Mat, etc. Communicating courteously with customers by telephone, email, letter and face to face. Assisting customers in understating the Online Login of his D- mat Account & help in buying stocks through his Online D- mat AccInvestigating and solving customers problems, which may be complex or long- standing problems that have been passed on by customer service assistants. Handling customer complaints or any issues relates client investment and resolve ASAP. Issuing refunds or Payin/ Payouts to customers. Learning about your organization s products or services and keeping up to date with changes; Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses. Skills:- Communication skills that allow you to inform, help and advice customers clearly and to liaise effectively with other professionals. Listening skills, to understand exactly what customers require. Problem- solving skills. Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations. Motivational skills and an ability to supervise and lead a team of customer service assistants. Creative thinking, to be able to come up with new ideas to improve customer service standards. An ability to work well under pressure. Organizational and planning skills to develop customer services policies. A commitment to improve your own customer service skills on an on- going basis.,
Keyskills :
planningskills customerservice customercomplaints communicationskills quantitativemanagement his email buying stocks refunds planning equities journals diplomacy investment developments communication nf ProgramP