Sales Support Analyst

Job Description

Clarivate is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise.We now have more than 8,500 colleagues in over 40 countries worldwide, and we work with over 200 partners to deliver value and success for our customers. Today, Clarivate is a publicly traded company, listed on the New York Stock Exchange under the ticker NYSE:CLVT.Clarivate is committed to building, nurturing, and developing a diverse culture of belonging where new colleagues can bring their authentic self to work every day! Join us! Job Title: Sales Support AnalyDepartment: Sales Support CenterLocation: HyderabadTo join the Sales Support Center, we are looking for a proactive sales/operations support person high motivated with strong interpersonal skills that focuses on Salesforce adoption, training and support of users globally. In addition support sales through problem resolution, process support and new starter on-boardingMajor Areas of Accountability:

• Understand the company sales processes and management of Leads, Accounts, Contacts, Opportunities, Campaigns, Activities and other custom objects such as Renewals;
• Support and lead training for Sales reps including new starter training, training on initiatives in partnership with CRM Operations and Sales Training & Development
• Support with release of Salesforce sales process enhancements such as facilitating technical development information into user friendly adoption
• Develop effective working relationships with sales managers and collaborate with partner groups providing service to the business.

• Manage assigned cases and drive performance based upon metrics.
• Service orientated focus to work by providing empathetic sales support within policy guidelines and established procedures
• Support the Thomson Reuters sales order process, billing systems, incentives, contract management, business policies and assist in problem solving all issues that are related to the fore-mentioned processes.
• Manage creation of documentation of the various business processes
• Handle any escalations from account managers in a timely and transparent manner.
• Ensure support for sales cycle is progressing in accordance with business objectives by leveraging SFDC dashboards and other tools to monitor status on leads, opportunities, contracts and renewals.
• Provide effective support for new starter set-up on SFDC; orientation to SFDC and execute on key start up processes (e.g. territory/account owner changes).
• Provide logistical support for national and regional sales meetings and other events as needed.

Qualifications & Experience:

• Two years Experience working with Salesforce or similar CRM system and supporting the Sales Cycle business processes.
• Strong working knowledge of CRM (Salesforce.com) and specialist-training expertise with CRM systems
• Solid business acumen of business transactions and end-to-end sales processes.
• Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings.
• Strong communication skills (written, oral, presentation) with the field, account management, customers, and internal management.
• Ability to listen effectively and obtain necessary information in order to do transact successfully within the business sectors.
• Strong organizational skills.
• Ability to work in a team environment as well as independently with minimum supervision.
• Must possess knowledge of business processes, pricing, policies, and contracts.

It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.,

Keyskills :
sales processsales orderfocussalescrmcustomer relationssales supportequal employment opportunitystrong interpersonal skillsuser friendlyregional salessla