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Sales Support Specialist

1.00 to 3.00 Years   Hyderabad   25 Feb, 2020
Clarivate Analytics (TRCPL Projects Pvt Ltd)
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Sales Support Center:

  • Understand the company sales processes and develop training material regarding management of Leads, Accounts, Contacts, Opportunities, Campaigns, Activities and other custom objects such as Renewals;
  • Active participation in the designated Taskforce group and assist on time completion of Projects by creation of process documents, supporting larger GSO projects, etc.
  • Support and lead training for Sales reps including new starter training, training on initiatives in partnership with CRM Operations and Sales Training & Development
  • Support with release of Salesforce sales process enhancements such as facilitating technical development information into user friendly adoption
  • Develop effective working relationships with sales managers and collaborate with partner groups providing service to the business.
  • Manage assigned cases and drive performance based upon metrics.
  • Service orientated focus to work by providing empathetic sales support within policy guidelines and established procedures
  • Support the Clarivate Analytics sales order process, billing systems, incentives, contract management, business policies and assist in problem solving all issues that are related to the fore - mentioned processes.

Manage creation of documentation of the various business processes.

Reporting & Analysis:

  • Ascertain effective ongoing support for daily opportunity to order matters including support for renewal processing, change requests and responding to end - user inquiries.
  • Identify opportunities for improvements in sales process efficiency and effectiveness. Partner with BIS and other stakeholders to develop and implement solutions.

Talent Development & Management:

  • Be part of a high performance culture working towards SMART objectives to measure his/her individual performance
  • Manage and take personal responsibility for one s professional development plan
  • Act as a strong contributor to an operating culture that makes possible collaboration, open communications, and a focus on talent development.
,

Keyskills :
salesorder salestraining processefficiency customobjects conferences problemsolving ap contractmanagement salessupport apac stockexchange billingsystems salesprocess compliance sales changerequests talentdevelopment trainingmaterial user

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