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Salesforce Administrator,ITIL

5.00 to 7.00 Years   Hyderabad   24 Sep, 2024
LIVE CONNECTIONS PLACEMENTS PVT LTD
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 9 - 16 Lakh/Yr
IndustrySoftware Product
Functional AreaAdministration / Facility / Transport
EmploymentTypeFull-time

Job Description

    Technical and Personal Skills:
    • 5 years hands-on Salesforce administration and support experience
    • Experience in Salesforce Service, Sales and Experience Cloud
    • Demonstrated experience with configuration across (but not limited to) workflows, process builder, standard and custom objects/fields, page layouts, security and access, reports, dashboards, Email-To-Case, Case Management, Dynamic layout, apps, custom setting, mobile administration.
    • Strong experience in managing user setup, deactivation, roles, profiles, permissions, and public groups.
    • Strong experience in maintaining and administering all Salesforce instances, including user access to data, security settings, and application configuration.
    • Strong experience in proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
    • Strong debugging and problem solving skills
    • Experience working in an ITIL environment
    • Strong understanding of Salesforce best practices and functionality
    • Demonstrated exceptional customer service, verbal/written communication and collaboration skills with a variety of stakeholders with varying technical expertise
    • Experience working independently and proactively whilst demonstrating impeccable risk identification/mitigation and time management skills
    • Proven ability to write quality, fit-for-purpose documentation including, but not limited to KB articles, technical designs, release notes.
    • A desire, passion, and tenacity to set a personal vision and truly make a difference in the work you do with your colleagues. You enjoy a challenge and draw energy from solving problems.
    • Aptitude and passion for expanding your expertise as needed by a role and demonstrated self-commitment to maintaining your knowledge of emerging technologies, standards, and frameworks.
    Desired Skills:
    • Salesforce Administrator or Salesforce Advanced Administrator and Platform Developer I certifications highly regarded
    • Experience with Cvent and integration with Salesforce high regarded
    • Experience with Marketo and integration with Salesforce high regarded
    • Development experience with Salesforce Apex, Visual Force, LWC, Aura, Reports / Dashboards, Custom Objects, Flows, Platform Events, Salesforce APIs, and Force.com highly regarded
    • Understanding of integration concepts and experience in developing integrations between Salesforce and third-party platform APIs
    • Experience working in a DevSecOps environment utilising Git and CI/CD tools such as GitLab, GitHub, Bitbucket, Bamboo

Keyskills :
supportitil

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