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Job Location | Hyderabad |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Automobile / Auto Ancillaries |
Functional Area | Sales / BD,ERP / CRM |
EmploymentType | Full-time |
DescriptionDescriptionAs SAP IS-Retail/MM /APO support delivery lead you will contribute towards delivering production support for system functionality related to IS-Retail & MM and APO modules. Responsibilities include: POC for business engagement for the scope of work Engage & drive critical production system and business issues. Hold the vendor team accountable for delivery and operational excellence Track key metrics and ensure alignment to SLA Hands-on engagement in resolving issues and provide guidance to the vendor team to improve turn around time Influence process improvements to enhance support delivery Communicate clearly with various teams during issue management, provide management updates and drive post-mortem for issues Work as part of a global support team Drive continuous improvement of system using the latest SAP solutions Drive solution for Root Cause Analysis targeting reduction of Production Incident Monitor system health to support day to day business operations Engage during special system events to ensure smooth system operation Deliver solutions for application enhancements and manage the delivery on schedule and budget Work collaboratively with supporting teams to resolve issues and deliver solutions in a timely manner Participate in various system activities like annual upgrade cut-over, disaster recovery drill etc., Key QualificationsKey Qualifications
Keyskills :
event managementdeliveryroot cause analysisproject managementroot causeapplication developmentkey metricsjavasap solutionsreportingresolving issuesap isretail