Senior Analyst

Job Description

Your responsibilities:

• Provide analytics support to Novartis internal customers (CPOs & Regional marketing and sales teams) on various medium-high complexity analytical reports.
• Support and facilitate data enabled decision making for Novartis internal customers by providing and communicating qualitative and quantitative analytics.
• Support GBS-GCO business in building practice by involving in various initiatives like knowledge sharing, on-boarding and training support, support team lead in all business related tasks / activities, building process documentation and knowledge repositories.
• Create and deliver below customer requirements as per agreed SLAs (timeliness, accuracy, quality, etc) and drive excellent customer service o NVS performance report (PEC report)
• Market overview (brand / therapy area)
• Disease area fact books
• Situation analysis (for IPS)
• New brand launch performance tracker
• Institutional performance / KAM dashboards
• Country brand performance reports
• Brand diagnosis o BD&L support
• Pricing analysis
• Social media monitoring
• Weekly BI market monitoring
• Rewind meta analysis of existing PMR studies
• Portfolio prioritization
• Online internal surveys
• Customer analysis
• Brand asset maximization
• Multi-channel marketing analytics
• Portfolio Analytics
• Others ad-hoc requests
• Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services
• Support in creation and maintenance of standard operating procedures (SOPs), quality checklists that will enable excellent quality outputs for all outputs within the function
• Support in developing and maintaining knowledge repositories that captures qualitative and quantitative reports of brands, disease areas, macroeconomic trends of Novartis operating markets, etc
• Support team leaders in recruitment and on-boarding of new associates within the organization
• Participate in various knowledge sharing sessions that enables growth and improves quality of GCO Hyd deliverables across the function
• Comply with all internal functional operating procedures like time tracking, KPI tracking and reporting, and other internal systems and processes
• Comply to all Novartis operating procedures as per legal / IT / HR requirements

Business Results:

• Quality KPI targets met as per business expectations Good customer satisfaction scores
• All projects delivered as per customer expectations
• Strategy/Customer Focus: Drive design and enhancement of existing services / deliverables
• Internal customer satisfaction with quality of services provided.
• Capabilities & Expertize: Learning agility Ability to manage multiple stakeholders
• Project Management Pharmaceutical industry domain knowledge Market research background
• Advanced MS-office skills (MS-Excel and MS-PowerPoint) VBA and MS-Access knowledge will be an added advantage
• Soft Skills: Good presentation skills Interpersonal and communication skills
• Ability to operate effectively in an international matrix environment. Strong stakeholder management skills Strong team player who is dynamic and result oriented

Minimum requirements

Desirable requirements:

• MBA with Graduate / Post Graduate in Medicine (MD/MBBS/BDS) Pharmacy / Life Sciences Fluency in English is prerequisite, while knowledge of other in-scope country languages would be an advantage
• Experience (3-4 years) in business analytics in a market research firm or pharmaceutical company or Pharma KPO
• Should have an understanding of Pharmaceutical business including its regulatory environment
• Strong analytical thinking with problem solving approach
• Should have worked in an international company with exposure to working in cross-cultural environment
• Should be customer service oriented
• Strong and proactive business results-focus, and proven ability to provide insights that increase productivity.

Keyskills :
customerrelations reporting basis accounts research standardoperatingprocedures msoffice msaccess socialmedia brandlaunch lifesciences timetracking market tatementsofworksow advancedmsofficeskills