hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Senior Associate-Developer Support

1.00 to 5.00 Years   Hyderabad   21 Feb, 2023
Genpact India Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    Senior Associate- -Developer Support The Developer Support Engineering (DSE) team ensures global support coverage to our software developer s community, coding and maintaining applications and databases. The team comes from a variety of Information Technology backgrounds, from entrepreneurs to full stack developers. Although our backgrounds are different, we all have one thing in common, the desire to help the software developer s community all around the world through the software development of innovative new tools, which help make engaging with external developers a more connected and smoother experience. As a Developer Support Engineer, you will be working closely with Software Engineers, providing coding and technical support to the developers, helping them to ensure a high-quality experience to their users. We are looking for someone who is passionate about coding and solving problems. This role is perfect for someone who has been in the Information Technology (IT) industry providing technical support and wants to take on a new challenge. Responsibilities
    • Develop and maintain various products/software s by using APIs, SDKs and platform plugins.
    • Software coding and troubleshooting issues with PHP, Python and JavaScript coding languages.
    • Query and maintain SQL database tables.
    • Manage technical product issues and escalations, delivering the highest level of customer satisfaction making use of software development methodologies, such as Lean and Six Sigma.
    • Work closely with Software Engineer Developers to understand them needs and develop solutions.
    • Understand and analyze High End Metrics as productivity, utilization, Turn Around Time, Transfer & Escalation Rates, etc.
    • Perform data analysis with a Use Case submission to visualize trends, provide solutions and mitigate issues.
    • Ramp-up and train new hires in the process including E2E knowledge base Management.
    • Stakeholder Management - Work collaboratively with both Internal, External stakeholders.
    • Responsible for teams operational metrics and will quo own with FLM an drive teams knowledge.
    Qualifications Minimum qualifications
    • Bachelor s or equivalent in computer science or related field.
    • 1+ year of experience providing Enterprise Support in a technical environment.
    • Strong analytical/coding and communication skills.
    • Ability to be flexible, multitask and learn in a fast-paced environment.
    • Customer-focused and can demonstrate understanding and empathy.
    • Creative problem solver with excellent troubleshooting skills.
    • Self-driven nature with strong attention to detail and follow-through.
    Technical Qualifications:
    • Programming and scripting experience (PHP, Python, JavaScript).
    • Experience working with APIs, plugins and SQL database.
    • Experience with tools such as Tableau, Unidash, Scuba, and Google Drive
    • environment.
    • Web Development experience.
    • Lean & Six Sigma Methodologies.
    Preferred qualifications
    • Investigative experience in one or more of the following areas: spam, phishing, malware, account takeover, apps and ads fraud.
    • Experience in database infrastructure and writing queries in SQL.
    • Influential and willing to push back - negotiation skills
    • Experience with policies - whether it be terms & conditions, external or internal policies or regulations
    • Military could be good - assessing risk and finding bad actors
    ,

Keyskills :
customer relationsinsuranceuse casesix sigmasql databasedata analysistechnical supportenterprise supportsoftware engineerssoftware developmentcustomer satisfaction

APPLY NOW

Senior Associate-Developer Support Related Jobs

© 2019 Hireejobs All Rights Reserved