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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
*Intermediate consulting position operating independently with some assistance and guidance to provide quality work products to a project team or customer that comply with Oracle methodologies and practices. Performs standard duties and tasks with some variation to implement Oracle products and technology to meet customer specifications.Standard assignments are accomplished without assistance by exercising independent judgment, within defined policies and processes, to deliver functional and technical solutions on moderately complex customer engagements.2-5 years of overall experience in relevant functional or technical roles. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.,Job Title - Senior Consultant Service ManagementLocation Bengaluru,Hyderbad,Pune,NoidaOrganization Name Oracle Communications Global Business Unit, Global Solutions CenterBrief Role Description This is a position for Service Management Consultant having sound understanding of Running Managed Services Projects across Domains. Expectation is that candidate has required knowledge on ITIL principles. Candidate must have worked with teams across locations, able to review, improve and execute ITIL based processes for Service Improvements. Candidate may be required to travel to Customer location across the globe on need basis and deliver services to Customer at expected levels OR achieve exceptional Service Improvisation performance. This role also demands sound understanding of Oracle Communications Applications OR relevant application so that candidate is able to articulate Business/Technology Issues to general accepted level of communicationDetailed Description Responsibilities:4 to 9 years of IT experience with 3 years of relevant experience focused on service reliability. DevOps, systems administration, application development, build, release and deploymentITIL CertifiedIncident, Problem, Change and Release Management Functions.Knowledge on applying methods and procures to update Service Level Agreements, generate Key Performance Indicator Reports to report Service AvailabilityExpert in communicating with Customer, Oracle Applications OR relevant stakeholders effectively.Willing to work in 24x7 Environment with Shift RotationShould have hands on experience on Running Major Incidents, communicating across stakeholders levels in high impacting Incidents.Experience documenting processes, procedures and best practicesAbility to identify Service Improvement Opportunities to deliver best in class service to the end Customer.Desired Profile Strong English written/verbal communications andExperience with working in Managed Services EnvironmentFamiliarity with Oracle CGBU Stack (BRM, OSM, ASAP, UIM, SOA, AIA)Strong Inter personal skills.Self-motivated individual who works well within a team and mentors the team.Willing to travel to customer sites across globe on a regular basis.Experience in working as part of Global/ Matrix/ Virtual teams.Self-driven & motivated. Ability to work under minimal supervision.Excellent Analytical skills.Flexible to work in 24x7 Shift Rotation Environment on need basis.Any Oracle certification is an advantage but not mandatory.ITIL certification would be preferable.Educational Qualifications UG B. Tech/B.E. - Computers, Electrical, Electronics/Telecommunication, Information TechnologyDesired Experience Level : 4-9 yearsNormal 0 false false false EN-US X-NONE X-NONE