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Senior Customer Support Executive

3.00 to 5.00 Years   Hyderabad   02 Nov, 2024
Panzer Technologies Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 3.0 - 3.5 Lakh/Yr
IndustryCotton/Cotton Mill
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Company OverviewShopmyuniform.com is a revolution in uniform retail. Our hybrid model leverages cutting-edgetechnology to seamlessly integrate smooth online shopping with exceptional walk-in customerexperience centers. Aimed at providing convenience and value to discerning customers, it offers anunparalleled selection of quality uniforms for various businesses and industries, transforming theway uniforms are bought and sold.Job OverviewWe are seeking a driven Senior Customer Support professional to join our team located inParadise, Secunderabad. This mid-level, full-time position requires between 4 to 6 years of workexperience. The successful candidate will be responsible for ensuring customer satisfaction byaddressing inquiries, resolving issues, and maintaining positive client relationships.Qualifications and Skills Excellent communication skills (Mandatory skill) to clearly and effectively communicate withclients and team members. Problem-solving abilities (Mandatory skill) to effectively address customer issues and providepractical solutions. Ability to multitask (Mandatory skill) in a fast-paced environment to manage multiple customerqueries efficiently. Empathy towards customers to understand their needs and provide appropriate support andsolutions. Patience in dealing with difficult situations to ensure customer satisfaction and retention. Knowledge of product/service offerings to effectively address customer questions and provideaccurate information. Conflict resolution skills to manage and resolve disputes or disagreements with professionalism. Attention to detail to ensure accuracy in communication and service delivery to our clients.Roles and Responsibilities Respond promptly to customer inquiries, ensuring timely resolution of issues. Maintain a positive, empathetic, and professional attitude toward customers at all times. Communicate with customers through various channels, including email, phone, and in-person. Assist in managing customer expectations by providing accurate information about products andservices. Work collaboratively with team members to improve customer experience and satisfaction. Document and analyze customer feedback to identify trends and areas for improvement. Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. Contribute to team efforts by accomplishing related results as needed to enhance service quality.

Keyskills :
decision-makingproblem solvingemphatetic

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