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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other SoftwareEngineering Design / Construction |
| EmploymentType | Full-time |
Description
Job Title:
Senior Engineer, A ccount Escalation Engineering
Location:
Hyderabad, India
ServiceNow is changing the way people work. With a service - orientation toward the activities, tasks and processes that make up day - to - day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
Who are the Account Escalation Engineering Team
A global group of highly skilled engineers working alongside Account Escalation Managers to tackle the most complex technical issues faced by our customers. With senior level visibility both internally and within client organizations this team is crucial in maximising customer satisfaction, maintaining product success, and delivering innovation whilst providing world class service.
We are seeking skilled recruits in India to help focus on the identification and diagnosis of emerging performance issues before they become customer impacting and to operate as part of the wider team to ensure timely resolution to customer - impacting issues.
As a Senior Engineer you will.
We are looking for people with these skills to be a Senior Engineer.
Successful candidates will have at least 5 years experience in a Technical Support or similar role. In addition, the ideal candidate will be someone who has:
Nice to have skills:
Keyskills :
safetycommissioning siteinspection troubleshootingdata analysis customer serviceweb applications