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Senior Executive Assistant

12.00 to 14.00 Years   Hyderabad   18 Nov, 2019
JPMorgan
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaExecutive Assistant (EA)
EmploymentTypeFull-time

Job Description

Prioritizes, scopes, estimates, and manages the team(s) responsible for the development and implementation of engineering solutions. Includes people management responsibilities as well as team budget responsibilities. Communicates technical vision and roadmaps with little supervision. Writes for publication. Provides assessments to management teams indicating business opportunities and critical success factors. Ensures information controls, back-up and recovery strategies are in place across all environments.Projects excellent command of business knowledge and has the ability to solicit input from internal and external sources. Is recognized as a positive leader and is capable of defusing complex interpersonal issues while managing customer expectations. Affects change within sphere of influence and leads development of innovative improvements and world-class practices. Assumes responsibility for team results. Leads implementation of multiple department programs. Responsible for participating in enterprise-wide project team, including members outside of Infrastructure.Skills Required24/7 Customer Support and Service Delivery ModelPerformance Metrics & ReportingTechnical Problem ResolutionBusiness Applications KnowledgeBusiness Continuity/Resiliency KnowledgeChange ManagementCorporate IT Audit Process,IT Risk ManagementAsset/Inventory ManagementBusiness Continuity Risk AssessmentCustomer ServiceFoundation Architecture KnowledgeInfrastructure Product KnowledgeLotus NotesMS OfficeMS ProjectMS VisioOperations Systems and Data Sources KnowledgeVendor ManagementApertureTechnical Systems Operations ManagementProfessional Skills:Communicationconsultingdevelopment of self and othersinterpersonal skillsflexibilitydecision makingcoordination skillsinitiative/risk takingresults delivery Basic Qualifications

  • Minimum of an Associates degree or other technical school diploma
  • A minimum of twelve (12) years of experience in a development or production/support environment with first-hand experience in incident management and change management
  • Ability to perform root cause analysis and perform critical thinking around driving an issue to resolution
  • Experience working a in a multicultural department with globally disperse resources and responsibilities
  • Excellent communication skills, both verbal and written; includes the ability to communicate clearly and confidently, to different audiences simultaneously, such as business, technical, operations, senior management, etc.
  • Technical experience supporting distributed platforms
  • Experience maintaining SharePoint sites
Preferred Skills
  • 24/7 Customer Support and Service Delivery Model
  • Performance Metrics & Reporting
  • Technical Problem Resolution
  • Business Applications Knowledge
  • Business Continuity/Resiliency Knowledge
  • Change Management
  • Corporate IT Audit Process,
  • IT Risk Management
  • Asset/Inventory Management
  • Business Continuity Risk Assessment
  • Customer Service
  • Foundation Architecture Knowledge
  • Infrastructure Product Knowledge
  • Lotus Notes
  • MS Office
  • MS Project
  • MS Visio
  • Operations Systems and Data Sources Knowledge
  • Vendor Management
  • Aperture
  • Technical Systems Operations Management
Professional Skills:
  • Communication
  • consulting
  • development of self and others
  • interpersonal skills
  • flexibility
  • decision making
  • coordination skills
  • initiative/risk taking
  • results delivery
,

Keyskills :
draftinglogistics root cause analysisit audit root causecustomer support service deliverytechnical vision

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