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| Job Location | Hyderabad |
| Education | Not Mentioned |
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| Industry | Chemical / Plastic / Rubber / Glass |
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| EmploymentType | Full-time |
Job Code : ITI-IT infrastructure-2021-06-01 Job Title / Position : Senior Executive - IT Infrastructure Department : IT Infrastructure Key Role & Responsibility :Will be required to perform the following as 2nd level support for Server Administrator jobAnalyze, rectify and solve the problems concerned with Operating System, Hardware and Software.SharePoint Infrastructure side support to development team (installation, troubleshooting, incident support, patching)Incident root cause analysis and problem solving for Microsoft serversInstall, manage and troubleshoot Microsoft SCCM clients.Perform regularly (Daily) Servers Event (Log) monitoring, reporting and health checksAdministration which includes setup, upgrade and decommission of applicationsAdministration of Server OS and HypervisorInstallation & upgrade of Server OS, Client OSData consistent backup and restore on OS and application levelPerform move, change and upgrade tasks for the hardware.Maintain a Central repository of all Hardware & software products.Support the IT infrastructure at various project site offices in India and abroad.Creation of tickets in the local incident management system; classification of tickets; driving the resolution; compilation of periodic reports from incident management system.Creation of tickets in the incident management system of Group IS and expediting of the resolution.Monitoring of availability of basic infrastructure and applications. Monitoring of the availability of selected components in IT infrastructure; forward incidents to right specialist.Data entry in license and asset management system.Support in development of tools and utilities.Support in developing work instructions and improvement initiatives. Maintenance of the system documentation in his/her area of expertise.Ensure availability of up-to-date system documentation including local specialties.Participation in initializing and executing IT projects for further developing the IT infrastructure in his/her area of expertise.Internal and external coordination with other disciplines and vendors/external agency.The tasks involved may require coordination with Regional and headquarter administrators.Education qualification & Experience : B.E/B.Tech or B.CA/M.CA with relevant Microsoft certifications Technical Knowledge :Expertise across all Microsoft related topics (Server 2012 & 2016, Windows 10, Active Directory, O365, etc)Expertise on SharePoint server infrastructure administration (Installation, support, troubleshooting)Hands on experience in Installation and administration of Servers, SAN/NAS, Backup devices and LAN switches.Expertise in installation and Troubleshooting of Data Backup solutionsExpertise in Installation and Troubleshooting of Microsoft Windows Server operating system, Windows 10 Operating system, Microsoft SCCM ClientExpertise on DNS, DHCP, Active directory, backup & restore, Microsoft evergreenTechnical knowledge on Hypervisor Technologies (VMWare & HyperV)Expertise in troubleshooting Software, Hardware and Network related issues with basic command.In-depth knowledge of monitoring of server & client performance.Working knowledge on Network TCPIP, DNS, DHCP, Active directory.Advance knowledge on IT security policies, standards and methodologyPreferred SkillSet :Knowledge of Microsoft technologies for server/client setupServer maintenanceMicrosoft Server 2012 and above operating system/Applications troubleshootingMicrosoft & Cisco Certified preferred(MCSE, ,CCNA)Able to generate effective IT documentation (manuals, procedures and work instructions)Able to work independently.,
Keyskills :
missalescustomer relationscustomer servicedeliveryroot cause analysisit security policiesdata backup solutionsserver osclient osdata entry