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Senior Manager Content Moderation

4.00 to 6.00 Years   Hyderabad   25 Jul, 2019
Headstrong
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Senior Manager - Content Moderation Function : OperationsHyderabad, India With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.Inviting applications for the role of SM, Content Moderation In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications. Responsibilities

  • Respond to customer inquiries and problem escalations
  • Proactively resolve people issues and ensure that attrition is well below the defined target
  • Leading operations and spearheading processes for excelling business targets for the Business Unit
  • Meet all people management metrics: Responsible for Attrition, Manpower requirement, Capacity planning, Utilization and Scheduling, Productivity per person, Monitoring, Time Management, Seat Utilization, Statement of Work, Business Continuity Plan, Reports, Dashboards, other deliverables as required
  • Driving Continuous Improvement Initiatives
  • Develop and implement measurement systems and provide insightful analytics around the metrics.
  • Deep technical expertise and data orientation in controllership, Management Information System and Service delivery
  • Communicate with the customer on a regular basis to discuss operational issues and CTQ delivery, raise issues proactively & build relationship, understand customer issues proactively, fix to get the delight factor
  • Set goals for the team and communicate goals on a regular basis
  • Coach & mentor people Motivating team with excellent people touch
  • Productivity and Process Transformation commitment and upstream improvement opportunities using Lean Six Sigma
  • Reconciliations of client reports
  • Leading calls with clients and other business functions
  • Running of projects independently
  • Preparation of dashboards and ability to understand current Business processes and suggest improvements Key for details
  • Should have handled a team of 80 to 100 people
  • Preferably the candidates prior experience in Internet based accounts and Customer service industry
  • Ability to work & communicate with people across organizational unit
  • Strong interpersonal & Management skill
Qualifications Minimum qualifications
  • Any graduate /Post Graduate degree or equivalent with a strong academic record
Preferred qualifications
  • Excellent Analytical & Communication skills
  • Self-motivated and execution oriented
  • Ability to work on Multi Tasks and should be flexible
  • Project management experience.
  • Team worker and should have people/peer management experience
  • Customer Management exposure and good presentation skills is a must
  • LEAN/Six Sigma Trained, Tested and Certified (preferred)
  • Leading calls with Clients/ other business functions Independently
  • High MS-Office skill (Advance Excel) preferred
  • Ability to handle pressure - Timelines and Customer Demands
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Keyskills :
financesalesmisaccountancyleansixsigmasixsigmamsofficepostingcustomerfocustimemanagementcustomerserviceservicedeliverytatementsofwksowmanagementinfmationsystem

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